Administrative Supervisor

Job DetailsJob Location: Franklin - MPOWER - Franklin, TN 37067Position Type: Full TimeMPOWER Physical Therapy is looking for a highly organized, service-driven Administrative Supervisor to lead our administrative team and help ensure an exceptional experience for our patients, clients, and team members. This role is ideal for a confident administrative leader who enjoys developing people, improving processes, solving problems, and keeping operations running smoothly. The Administrative Supervisor will provide day-to-day leadership and accountability for the Administrative Team while supporting reporting, process improvement, scheduling, auditing, and cross-departmental initiatives. The successful candidate will be comfortable balancing people leadership, customer service, data and reporting, and hands-on operational support in a fast-paced healthcare environment. Why Join MPOWER? At MPOWER, you'll have the opportunity to make a meaningful impact—not only on our patients' experience, but also on the team and systems that support exceptional patient care. This is a hands-on leadership role for someone who enjoys making things better, developing people, and being an integral part of a growing organization. What You'll Do Lead, manage, coach, and hold the Administrative Team accountable for day-to-day performance and customer service Assist with recruitment, interviewing, hiring, onboarding, and ongoing development of administrative team members Conduct quarterly conversations, performance evaluations, and compensation reviews for direct reports Create a culture of exceptional customer service for patients, clients, and team members Address performance, behavioral, and policy concerns promptly, professionally, and consistently Ensure projects and administrative processes are completed accurately and within established timelines Meet or exceed assigned productivity and performance metrics Collect, analyze, and present daily, weekly, monthly, quarterly, and annual operational data across MPOWER departments Maintain users, access, and subscriptions for MPOWER's electronic resources Coordinate student shadowing and clinical internship schedules and required documentation Coordinate company-wide meetings and cross-departmental initiatives Ensure assigned accounting reconciliation tasks are completed accurately and timely Serve as primary backup for daily therapy claims audits and therapy data reporting Provide operational backup for therapy scheduling and Front Desk Supervisor responsibilities Assist with auditing, evaluating, and modifying administrative and operational processes to improve efficiency Maintain work schedule as assigned by the Senior Director of Operations Assist the Senior Director of Operations with special projects and initiatives as assigned SKILL, TRAIT, AND COMPETENCY REQUIREMENTS High School diploma is required Previous experience working in a healthcare administrative role and/or medical office setting Experience with project management preferred Knowledge of insurance requirements and medical terminology preferred Excellent follow up skills with patients and team members Excellent organizational, prioritization and communication (verbal and written) skills Ability to take direction, prioritize tasks and proper time management Kind and helpful personality and communication skills Ability to handle difficult people and situations Ability to work proficiently with Practice Management software with sufficient training Firm command of MS Office Suite Neat and professional appearance Ability to lead and participate in a professional and thoughtful manner in all meetings Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.