Clinical Enterprise Systems Engineer

Job Description:

Specialized Dental Partners is seeking highly skilled Systems Engineer (Clinical & Enterprise Systems Platform Owner) to own, operate, and evolve our clinical and our imaging ecosystem.  This role is responsible for end-to-end ownership of clinical systems, web-based applications, and supporting Microsoft platforms as standardized, secure, and scalable service products. The Systems Engineer ensures that mission-critical clinical applications remain reliable, secure, and well-integrated with identity, infrastructure, and endpoint platforms. 

This is a hands-on engineering role with clear product accountability, not just a ticket-focused position. This position is primarily remote with travel required as needed.

About Specialized Dental Partners: 

Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support.

Key Responsibilities:

Clinical Systems Platform Shared Ownership

• Own clinical systems as service products, including EMR/PMS and Imaging (2D & 3D)
• Partner with clinical stakeholders to ensure systems meet operational and care-delivery needs
• Oversee configuration, upgrades, integrations, and vendor coordination
• Establish success metrics for clinical systems (availability, performance, usability, data integrity)
• Serve as the single point of accountability for clinical system outcomes and customer experiences

Web Application & SaaS Management:

• Own web-based applications and SaaS platforms used across clinical and administrative workflows
• Manage access control, role design, and SSO integrations
• Coordinate vendor support, escalations, and roadmap discussions
• Ensure consistent onboarding, offboarding, and permission models

Microsoft Systems Integration:

• Provide advanced support and integration across Microsoft platforms (M365, Entra ID, Windows)
• Align clinical and web systems with identity, access, and device management standards
• Support Exchange, SharePoint, Teams, and related services as they intersect with clinical workflows
• Partner with Microsoft Administrators on tenant-wide standards and automation

Automation, Standardization, and Documentation:

• Treat automation as a first-class platform feature
• Build scripts and workflows for provisioning, access management, and reporting
• Reduce system variance through standards and documented configurations
• Own systems documentation, architecture diagrams, and operational runbooks

Security, Compliance, and Reliability:

• Ensure clinical and web systems meet security and compliance expectations (HIPAA-aligned)
• Support audits, access reviews, and incident investigations
• Embed security principles into system configuration and vendor integrations
• Participate in incident response for clinical-impacting outages

Required Qualifications:

• 6+ years experience in a technology role
• 3+ years of systems engineering experience in healthcare environments
• 2+ years of experience working directly with Electronic Medical Records (EMR) or Practice Management Software (PMS) systems (example: Dentrix, Endovision, The Dental Office (TDO), McKesson, Cerner)
• 3+ years in communication-centric business role
• 2+ years focused on automation creation

Preferred Skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Strong direct ownership and responsibility for client experience
• Intune, Defender, and integrations
• API integrations and SSO (SAML/OIDC)
• Vendor-hosted SaaS application management
• Documentation, standard setting, and lifecycle ownership
• Proven ability to communicate technical decisions to technical and non-technical stakeholders
• System buildout experience in new developments around clinical enterprise
• Web application control, management, and vendor coordination
• Experience with web application control, management, and vendor coordination

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $95,000 - $125,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.