CUSTOMER SERVICE SPECIALIST

Essential Functions

• Receive Customer Orders via EDI, Email, and Customer Portal.
• Prepare daily shipping documents and labels for customer shipments.
• Take the shipping document cart to the shipping department twice per day.
• Create shippers in Infor system. 
• Receive driver’s check sheets from shipping member and send Advanced Shipping Notice to customers.
• Analyze orders vs. shipments and assist accounting in monthly reconciliation.
• Order shipping supplies such as label stock and colored paper for pallet markers.
• Assist with monthly data cleanup and reporting. 
• All other duties as assigned.

Additional Functions

• Participate in annual Kaizen (cost savings/improvement) planning for COM team.
• Meet department KPI (key performance indicators) and metric standards
• Other duties/ tasks as assigned by Supervisor or Manager.

Job Dimensions (Knowledge, Skills, & Abilities or KSAs)

• Proven experience and/ or knowledge of order management or a similar role.
• Strong understanding of order management systems and procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively.
• Proficiency in Microsoft Office Suite and order management software. 
• Strong organizational skills and attention to detail.
• Ability prioritizes tasks effectively. 
• Supervisory experience a plus.

Minimum Qualifications

Education Requirements

• High school diploma or GED

Work Experience Requirements

• Minimum 1 - year experience in Manufacturing and /or Order Management experience.