Sales and Guest Experience Manager

Job Title: Sales and Guest Experience Manager

Job Description

Location: Altitude Trampoline Park – Franklin, MA

Job Type: Full-Time

Reports To: Owner

About the Role

Altitude Trampoline Park in Franklin, MA is looking for a Sales and Guest Experience Manager- a natural people-person who thrives on making customers and employees feel genuinely welcomed, valued, and excited to come back. This role blends day-to-day park leadership with a core focus on community outreach, sales, and event bookings - driving birthday parties, group events, school field trips, fundraisers, and corporate outings that keep our courts full and our community connected.

If you love people, love a fast-paced environment, and know how to turn first-time visitors into regulars, regulars into your best word-of-mouth marketers, and community connections into new bookings, we want to meet you.

What You'll Do

Community Engagement & Business Development (Core Function)

• Proactively build relationships with local schools, sports leagues, scout troops, daycares, churches, and community organizations to drive field trips and group visits
• Develop and manage a birthday party and group event sales pipeline from first inquiry to booking to follow-up
• Organize and promote fundraiser nights, school spirit nights, and charity partnerships
• Represent Altitude Franklin at local events, chamber of commerce functions, and community fairs
• Build partnerships with local businesses for cross-promotions and corporate team-building events
• Track outreach efforts and event bookings; hit monthly sales/booking targets
• Manage organic social media engagement and respond to community inquiries and reviews with a personal touch

Guest & Team Culture

• Create a warm, high-energy, welcoming atmosphere for every guest, every visit
• Build a positive, motivated team culture that makes employees want to show up and stay
• Handle guest concerns with empathy and confidence, turning problems into loyalty
• Lead by example on the floor - visible, approachable, and hands-on

Operations & Leadership

• Oversee daily park operations, staffing, and scheduling
• Recruit, train, and coach a team of court monitors and front-desk staff
• Ensure safety protocols, cleanliness, and guest service standards are consistently met

What We're Looking For

• A natural relationship-builder - someone who lights up a room and makes people feel heard
• Proven experience and success in sales, business development, or community outreach (event venues, hospitality, fitness, youth sports, or entertainment industries a plus)
• Prior management or supervisory experience, ideally in a customer-facing business
• Excellent verbal and written communication skills
• Highly organized with the ability to juggle sales outreach, event logistics, and daily operations - comfortable pitching a fundraiser to a school in the morning and coaching a 16-year-old employee in the afternoon
• Comfortable with public speaking and representing the brand in the community
• Positive, high-energy, solutions-oriented attitude
• Flexible availability, including evenings/weekends for events and peak park hours

Nice to Have

• Existing local network in Franklin/Metro West MA communities, schools, or youth organizations
• Experience with party/event booking software or CRM tools
• Background in FEC (Family Entertainment Center), gym, fitness, or youth activity management

Why Join Altitude Trampoline Park Franklin

• Be the face of a fun, high-energy brand in the community
• Real ownership over growing group events, parties, and fundraiser partnerships
• Leadership role with room to shape culture and drive measurable business impact