Technical Engineer II - Healthcare

Description

The Healthcare IT Technical Engineer is a highly customer-facing, mid-level technical planning and engineering role supporting healthcare organizations, with a specialized focus on Ambulatory Surgical Centers (ASCs). Working directly with center administrators, business stakeholders, vendors, and internal teams, the engineer assesses new-client and existing-location environments, validates requirements, documents standards alignment and deficiencies, and develops Project Summaries, Executive Project Summaries, Technical Statements of Work (SOWs), technology roadmaps, and budget forecasts. Typical environments consist primarily of Microsoft 365, Cisco Meraki, and basic single-site network infrastructure.

The role translates business and operational needs into secure, supportable technology initiatives, communicates practical recommendations, supports routine client check-ins and QBRs, and transitions approved work to delivery teams. It is not intended to serve as front-line support or as the primary owner of routine administration, monitoring, incident response, or day-to-day troubleshooting. Work is primarily remote, with travel required for assessments, technical surveys, planning meetings, and project support.

SPECIFIC RESPONSIBILITIES: Other duties may be assigned to meet business needs.

• IT assessments: Plan and conduct structured new-client assessments and existing-location reviews, including remote discovery, onsite walkthroughs, evidence collection, and infrastructure validation.
• Standards alignment: Evaluate findings against established technology, security, documentation, and operational standards; document deficiencies, risks, dependencies, and recommended actions.
• Technical deliverables: Prepare Project Summaries, Executive Project Summaries, and Technical SOWs for new clients, remediation efforts, and approved technology initiatives.
• Roadmaps and budgets: Maintain location-level standards records, prioritized deficiency plans, multi-year technology roadmaps, lifecycle schedules, and planning-level IT budgets.
• Technical evaluation: Assess common Microsoft 365, Intune, Entra ID, limited Azure, Cisco Meraki, ISP, endpoint, server, backup, and basic network requirements against approved standards.
• Scoping and quoting: Develop clear technical requirements, assumptions, exclusions, estimates, and quotes using approved standards, offerings, and validated client requirements.
• Engineer requests: Create, update, and prioritize Quote/Engineer tickets; track required inputs, next actions, dependencies, and committed dates through completion or handoff.
• Documentation: Maintain accurate assessment evidence, inventories, diagrams, standards records, decisions, assumptions, and technical documentation in IT Glue and related systems.
• Communication: Lead technical discovery, assessment, scope review, and planning discussions; explain recommendations clearly to technical and non-technical stakeholders.
• Client meetings and QBR support: Maintain routine client-facing check-ins to identify current and emerging business and technical requirements and review engineering requests, roadmaps, and budget needs. Provide technical input, documentation, and meeting support for Quarterly Business Reviews (QBRs), as requested.
• Coordination: Work with client contacts, ISPs, application vendors, incumbent service providers, and internal teams to obtain information, confirm requirements, and support project planning and delivery.
• Technical judgment: Identify recurring issues or standards gaps that warrant remediation and engage senior architecture, infrastructure, or security resources when requirements exceed the role's authority or experience.
• Onboarding and handoff: Support technical onboarding planning, transition approved work to the appropriate delivery team, and update documentation, standards records, roadmaps, and budgets as work is completed.

Requirements

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent relevant experience and professional certifications may substitute.
• 3+ years of progressive Tier II-level systems, network, Microsoft 365, or managed services experience.
• Experience supporting healthcare, Ambulatory Surgical Center (ASC), or another regulated environment preferred, with working knowledge of HIPAA privacy and security considerations.
• Strong working knowledge of Microsoft 365, including licensing, Exchange Online, Teams, SharePoint, MFA, Intune, and Entra ID.
• Practical knowledge of Cisco Meraki, basic single-site networking, endpoints, Windows Server, Active Directory, backups, virtualization, and cloud services sufficient to identify common deficiencies and determine when senior review is required.
• Demonstrated ability to conduct technical discovery, validate evidence, identify gaps, and translate findings into recommendations, engineer requests, quotes, roadmaps, budget estimates, Project Summaries, and basic SOWs.
• Strong written, verbal, and organizational skills, including the ability to explain technical recommendations and manage multiple concurrent assessments and planning priorities.
• Experience with ticketing, quoting, documentation, and CRM platforms; familiarity with IT Glue or a comparable documentation system is preferred.
• Ability to maintain confidentiality, exercise sound judgment, and operate with high professional integrity in healthcare client environments.
• Ability to travel to client locations as required, climb stairs and ladders, work in confined spaces such as server closets, and lift up to 35 pounds.

PREFERRED CERTIFICATIONS:

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• CompTIA Network+ or Cisco Certified Support Technician (CCST) Networking
• CompTIA Security+
• Cisco Meraki Solutions Specialist (500-220 ECMS) or relevant Cisco Meraki training

Equivalent current certifications and demonstrated hands-on experience will be considered.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available through Mutual of Omaha as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.