Change Communication Specialist

Job Summary

Community Health Systems is hiring a Change Communication Specialist to join our EHR Team. This role will help with managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests. As a key member of the team, you will maintain relationships and navigate through conflict and complex relationship situations to achieve business objectives, coach and mentor associates and supporting internal team initiatives. 

Essential Functions

• EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests.
• Resolves complex problems that may involve various groups across functional lines and exercises independent judgment in developing processes, techniques, and success factors.
• Identify, resolve and report status, risks, and issues to client and project leadership.
• Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
• Stay up to date on industry and Cerner best practices for continuous modernization of the EHR.

Qualifications

• Bachelor’s degree or 8 years direct application experience.
• Required Experience:
  • 6 years of Change Management and Communication Experience in Healthcare IT
• Preferred Experience:
  • 8 -10 of Change Management and Communication Experience in Healthcare IT