IT Application Portfolio Management Analyst, Clinical Application Services Management

Job Summary: 

CHSPSC, LLC seeks an IT Application Portfolio Management analyst to assist with governing application submissions into ServiceNow, developing data stewards, and contributing to application decision management.  The role will be engaged with various governance teams, building process documents, communicating across the organization, and reporting various outcomes.

Key responsibilities include:

• Manage the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Govern submitted application requests into ServiceNow
• Develop data steward processes to maintain application portfolio
• Assist in developing data governance processes with application records
• Educate peers and business partners on department methodologies and drive adoption of standard process via a developed process guide
• Develop certification processes for the application records
• Provide expertise on decisions and priorities regarding the overall enterprise application portfolio
• Develop reports showcasing status, decisions, and plans
• Participate in various governance meetings
• Support executive leadership application updates
• Support strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications
• Understand the data driven decisions pertaining to IT project investments
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Participate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Review and support applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems registered in ServiceNow
• Support and evaluate portfolio risks and recommend mitigation plans
• Support business impact analysis and application criticality assessments
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required:

• ServiceNow Enterprise Architecture/Application Portfolio Management knowledge
• ServiceNow CMDB and CSDM components within the ServiceNow platform
• Lifecycle management understanding
• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Creativity in developing and executing innovative strategies to meet unique customer needs
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Expertise in analyzing and presenting large volumes of data to senior leadership
• Critical thinking in developing proposals with sound analysis and achievable outcomes
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Exceptional analytic problem solving skills
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Preferred:

• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 2 or more years in an application portfolio/services management role
• Lean / Six Sigma Green Belt

Qualifications and Education Requirements:

• Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 2 years of relevant experience
• ServiceNow certifications
• ITIL certifications