Limited-Service CSR Tier I, CCO (47629)

Job DetailsJob Location: Bogalusa, LA 70427Salary Range: $15.23 - $15.23 HourlyAppendix A CUSTOMER SERVICE REP I – JOB DESCRIPTION Contact Center Operations Contract Support   DUTIES AND RESPONSIBILITIES:   Upon completion of training, the CSR’s are able to perform the following types of duties:   · Utilize standard technology such as a telephone, e-mail, and web browser. · Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information. · Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules. · Assist caller with filling out online application and submitting it electronically to plan provider for processing. · Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller. · Refer calls as required to Customer Service Representative II.     EDUCATION, SKILLS, AND KNOWLEDGE: · High School diploma or equivalent required. · Minimum 6 months customer service/secretarial/telemarketing experience required. · Must be able to speak and read English clearly, professionally and fluently. · Must be able to type a minimum of 20 WPM. · Experience working with a PC and the Windows operating system is required. · Ability to effectively work within established contractual turnaround times required. · Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. · Proven ability to work as a member of a team is required. · All CCO personnel will be required by contract to undergo program update training as the program changes. · May be required to work holidays. Overtime may be required. Qualifications