OUTLET- SALES CONSULTANT

Outlet Sales Consultant

 Reports To: Store Manager

FLSA Status: Non-Exempt - Sales

Job Summary

Responsible for selling Bassett Furniture home furnishing products, including furniture, accessories, bedding and furniture protection plan products to retail customers.

Supervision Received

Direct reporting to and supervision from the Selling Manager, General Manager and Regional Manager, where applicable. 

Supervision Given

None.

Essential Functions

·        Maintaining a 90-day minimum monthly rolling average at the level specified in your individual compensation plan;

1. Selling Bassett Furniture home furnishing products in all categories: bedroom, dining room, upholstery, home office and entertainment furniture, occasional and accent furniture, bedding, accessories, outdoor furniture and furniture protection plan products;
2. Developing and maintaining product knowledge and awareness of Bassett’s website presentation of products and services

• Using the Bassett selling process consistently, including:
  • Greeting customers promptly – in-store or virtually
  • Discovering needs including all 5 business factors – product/style, timing, decision makers, shopping experience and investment range;
  • Demonstrating product, emphasizing features and benefits;
  • Handling objections
  • Confirming / closing the sale
  • Follow Up after the sale
• Accurately preparing and entering sales orders;
• Adhering to standards for protecting customers’ personal information;
• Using Bassett’s operating systems to enter orders, track customer purchases, etc.
• Communicating order status to customers;
• Contacting customers daily regarding store promotions, deliveries and other follow up;
• Maintaining updated customer files with detailed information concerning all sales and contact activities;
• Tracking and assisting with customer service issue resolution;

• Completing all required training, attending shift meetings, and maintaining awareness of company communications through the extranet (Bnet);

• Assisting with maintaining store appearance;
• Assisting with store inventory;
• Adhering to the floor rules;
• Adhering to safety and cleaning protocols;
• Performing other related duties and special projects as assigned.

Required Experience / Abilities / Skills

• Ability to learn and utilize Bassett’s operating systems and technology tools;
• Commitment to Bassett’s “Vision and Values” at all times;
• Valid Driver’s License with a maintained clear and safe driving record;
• Ability to:

• • Discern and coordinate colors, patterns and textures
  • Frequently stand and walk for extended periods of time while working with customers;
  • Occasionally push or pull up to 25 pounds;
  • Occasionally bend or reach overhead;
  • Work retail hours including weekends and most Holidays;
  • Maintain an appropriate and professional appearance;
  • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

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