Position Overview

We are seeking detail-oriented, customer-focused individuals who enjoy researching options, organizing information, and helping people prepare for upcoming travel.

As a Reservation Planning Consultant, you will work with travelers to understand what they are looking for and help turn those ideas into coordinated vacation arrangements. You will research available services, assist with reservation planning, organize important booking information, and provide support as clients move closer to departure.

Previous travel-industry experience is not required. Training, supplier education, professional resources, and ongoing guidance are provided to help you develop the knowledge and skills needed for the position.

What You'll Do

Communicate with travelers to learn about their vacation ideas, travel dates, destination preferences, interests, and spending range
Gather important information needed to research and coordinate requested travel services
Explore available resorts, hotels, cruises, transportation, tours, excursions, attractions, and vacation packages
Compare travel products based on availability, client priorities, and requested features
Present appropriate choices and explain relevant reservation information to clients
Assist travelers with coordinating their selected vacation services using authorized supplier systems
Bring separate reservation components together into organized travel plans
Prepare and share booking confirmations, schedules, itinerary details, and applicable travel documentation
Monitor reservation deadlines, outstanding selections, and information still needed from travelers
Follow up with clients throughout the planning process to keep arrangements progressing
Respond to routine questions regarding existing bookings and upcoming trips
Assist with reservation revisions, date changes, cancellations, and special requests when applicable
Review booking records for correct traveler information, dates, services, and other important details
Document client preferences, communications, reservation activity, and planning notes within company platforms
Stay current on destinations, supplier products, promotions, and travel resources through ongoing education

What This Opportunity Provides

Remote work within eligible regions
Flexible part-time and full-time scheduling opportunities
Training provided for candidates new to the travel industry
Structured onboarding and access to approved reservation resources
Ongoing mentorship and team support
Supplier education and destination-learning programs
Opportunities to develop skills in reservations, research, customer service, and travel coordination
Continued professional development and growth opportunities
Performance-based incentives and recognition
Access to qualifying travel discounts and industry-related benefits
Supportive virtual team environment
Continuing education and supplier-training resources

Qualifications

Clear and professional verbal and written communication skills
Strong customer-service and active-listening abilities
Ability to gather and organize detailed client information
Strong attention to reservation dates, traveler information, deadlines, and documentation
Ability to manage multiple client requests and active travel plans
Comfortable researching and comparing different travel options
Willingness to learn supplier platforms, reservation systems, and other digital tools
Comfortable communicating with clients through phone, email, messaging, and virtual platforms
Ability to prioritize tasks and meet important planning deadlines
Resourceful approach when availability or travel arrangements change
Strong problem-solving and decision-making abilities
Dependable follow-up and consistent attention to assigned responsibilities
Self-motivated and comfortable working independently in a remote environment
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region

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