Admissions Representative

The Admissions Representative is responsible for promoting the services of our behavioral healthcare facility and facilitating the intake process for potential clients. This individual will act as a liaison between the facility and the community, providing education, support, and guidance to individuals seeking treatment. The Admissions Representative will work closely with the admissions team to ensure a seamless and efficient intake process.

Responsibilities:

• Respond to inquiries from potential clients, family members, and referral sources regarding our facility's services and programs.
• Provide information and education about our services, including treatment options, programs, and amenities.
• Assess potential clients' needs and determine eligibility for admission.
• Complete comprehensive intake assessments and gather necessary information to support the admissions process.
• Facilitate the intake process, including scheduling appointments, completing necessary paperwork, and conducting phone or video interviews.
• Coordinate with the treatment team to ensure a smooth transition into treatment.
• Collaborate with billing company to verify coverage and benefits.
• Maintain accurate and up-to-date records of all interactions with potential clients and referral sources.
• Identify and address potential barriers to admission, such as financial or insurance issues.
• Develop and maintain relationships with referral sources, including hospitals, clinics, and other healthcare providers.
• Stay up-to-date on industry trends, regulations, and best practices in behavioral healthcare.
• Participate in ongoing training and professional development to enhance knowledge and skills.

Requirements:

• At least 1-2 years of experience in behavioral healthcare admissions or a related field.
• Strong understanding of behavioral healthcare services, including mental health and substance abuse treatment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
• Proficiency in electronic medical records (EMRs) and other software systems.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Preferred Qualifications:

• Bachelor's degree in a related field (e.g., psychology, social work, counseling).
• Experience working in a behavioral healthcare facility or similar setting.
• Bilingual or multilingual skills.

Work Environment:

• The Admissions Representative will work in a fast-paced office environment with frequent phone calls and interactions with clients and referral sources.
• The ability to work flexible hours, including evenings and weekends, may be required to accommodate client needs.
• This is an in-office position. Monday to Friday - 9am to 5pm.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• The satisfaction of making a difference in the lives of individuals seeking treatment for mental health and addiction issues.