ABA Schedule Coordinator

A.    General Information

Position:    ABA Schedule Coordinator 

Department:    Administrative

Status:    Non-Exempt

B.    Job Summary 

This individual is responsible for the smooth and effective functioning of the ABA schedules for clients and Behavior Technicians/RBTs.  He/she reports directly to the Chief Marketing Officer, takes direction from, and assists the Executive VP, and VP of Clinical Programs. Organizational and communication skills are essential for this position.  This individual excels at working in a multidisciplinary team environment and supports the vision of the company.

C.    Reporting Relationships

Reports Directly To Chief Operating Officer

Reports Indirectly To Executive VP, VP of Clinical Programs

Directly Supervise: N/A

Indirectly Supervise: N/A

D.    Essential Functions

• Schedule direct sessions for the behavior department for maximum productivity, working closely with the ABA Coordinator, ABA Program Supervisors, and ABA Customer Care Manager.

• Collect BT/RBT LOAs and update schedules as needed. Reschedule sessions. 

• Answer telephone and email communication and interface with clients regarding non-clinical issues.

• Support the clinical staff with rescheduling cancellations at maximum productivity.

• Update client profiles as needed. 

• Update documents and spreadsheets on client and staff information. 

• Work with supervisors for new staff onboarding.

• Assist with annual audits. 

• Enter and protect Patient Health Information (PHI).

• Assist with marketing efforts, as assigned 

• Perform other duties, as assigned. 

E.    Knowledge, Skills, Abilities, and Experience

REQUIRED

Minimum Education/Experience:    Minimum of Associate's Degree OR

  2 years experience in an office setting; excellent written and  oral communication; experience with multitasking serving clients both face-to-face and in client phone calls, in-person and phone clients; experience scheduling in a medical setting with an electronic scheduling system.

    Computer proficiency in Microsoft Office applications and Google Drive.

Spanish speaking a plus!