Child Support Enforcement Supervisor

The work we do matters!

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Examples of Work

The Child Support Enforcement Supervisor oversees staff within the Child Support Enforcement Unit.

This position:

• Plans, assigns, and directs the work activities of staff to facilitate the attainment of the unit's work goals and to ensure the consistent application of administrative, technical and program policies, procedures, and standards.

• Confers with and advises staff to exchange information on and/or explain eligibility criteria, work policies, procedures, and standards, and to identify the characteristics and impact of work problems and formulate possible solutions.

• Compares work performance and/or products of staff within established standards to determine and recommend personnel actions such as appointments, promotions, disciplinary actions grievance dispositions, status changes, and separations to agency management staff, to identify employee training needs, and to improve career advancement potential.

• Reports on cases, client concerns, special issues, or other matters to inform management staff of the current status of program activities.

• Promotes community awareness of agency program activities/needs to develop community resources, to improve and expand intra-agency services, and/or to promote an understanding of the agency's role in the child support enforcement program.

• Attends training sessions, professional conferences, and other development activities to learn or improve job related knowledge and procedures, to obtain resource materials, and to exchange ideas.

Hiring rate:  $25.595 per hour – Exempt

Work Schedule:  Monday – Friday; 8:00 AM – 5:00 PM

Dress Attire: Business Casual

Location: Norfolk or Fremont

Requirements / Qualifications:

Minimum Qualifications: A Bachelor's degree in a closely related area such as social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English. AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as: employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads, developing performance standards; or evaluating/reviewing work assignments and operations workflow. OR 24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement; English or a closely related area. AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency, including responsibility for such duties as: employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads, developing performance standards; or evaluating/reviewing work assignments and operations workflow. AND Two years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.

Preferred Qualifications:

• Experience in a supervisory role, child support either private/public sector or experience in case management and informal leadership.

• One year’s experience in child support/CHARTS system.

• One or more years’ experience using eligibility determination N-FOCUS system.

• Excellent customer service skills.

• One or more years of experience analyzing, interpreting, and applying regulations for decision making.    

Knowledge, Skills and Abilities

Knowledge of: the principles and techniques of supervision; work performance and other standards development; instruct staff in policies and procedures; child support enforcement policies, procedures, and programs; agency policies, procedures, and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations, policies, and guidelines concerning confidentiality, release of client information, and child support enforcement.

Ability to: develop performance standards and apply to work related situations; plan and assign work of subordinate staff, coordinate case assignments and workloads, organize and maintain case records; interpret and apply agency guidelines covering the program and or individual case situations; communicate effectively with clients, co-workers, supervisors and other staff, courts and judicial system to exchange case information and discuss case assessments and decisions; determine compliance with agency guidelines concerning policies. 

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Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.