Safety & Resident Ambassador Supervisor: Natalie's Place

Job DetailsJob Location: Fremont, CA 94539Salary Range: $28.56 - $28.56 HourlyAbout Cardea Health:   Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations.   Mission Statement: Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. Compassionate care for vulnerable populations.  Workplace Culture: Cardea is dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We value unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.  Our Cardea CARE(S) Values include:  Compassion  Big heart, steady presence  Accountability  We own it: the work, the follow-through, the impact.  Respect  We assume good intent and keep it real   Engagement  We lean in and figure it out together.  Support  We’ve got each other across roles, teams, and sites.  These values guide how we care for residents, collaborate with colleagues, and represent Cardea Health in the community.  Primary Work Location: Natalie's Place Natalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success. Job Summary:    We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Security and Shelter Operators, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. Security and Shelter Operators are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner.  About the Role:Job Responsibilities:  Leadership & Supervision: Supervise and support Shelter and Security Operators, including scheduling, timekeeping, coaching, and daily check-ins Ensure adequate shift coverage, including stepping in when needed Train new staff in job duties, safety protocols, de-escalation and trauma-informed approaches Provide ongoing coaching, feedback, and support to operators to ensure high-quality service delivery Maintain documentation of performance concerns, incidents, and follow-up actions Model professionalism, hospitality, and de-escalation techniques for team members Hospitality and Professionalism: Serve as a welcoming and steady presence for residents, staff, and visitors Uphold a clean, calm, and respectful environment on-site Practice and reinforce principles of hospitality, customer service, de-escalation, harm reduction, and trauma-informed care with all site users Security and Safety: Oversee the management of all facility access points and tracking systems (logs, sign-ins, supplies, weapons) Conduct and delegate regular safety patrols and monitor surveillance systems Respond directly to any safety concerns or incidents, including contraband, weapons, and interpersonal conflicts Support Operators in safely de-escalating challenging situations and resolving resident conflicts Communicate urgent safety issues to Program Manager and other leadership Emergency Response: Act as primary point of contact for emergency situations during your shift Direct Operators and residents during medical or security emergencies Ensure compliance with emergency protocols and assist in post-incident documentation and debriefs Facility Oversight: Assist with and supervise light cleaning, laundry and facilities operations tasks to maintain cleanliness standards Monitor and report facility issues (plumbing, heating, sanitation) and ensure timely follow-up Inspections and Reporting: Lead or delegate daily room checks, log documentation, and safety walk-throughs Maintain clear, accurate reports regarding incidents, safety concerns, and staff performance Communication and Collaboration: Coordinate closely with onsite nurses, caregivers, housing staff, and Program Manager Facilitate clear, respectful communication between the team and other departments Assist with relaying program information and updates to residents in a consistent and trauma-informed way Minimum Required Skills & Qualifications:   Be 21 years of age or older  1–2 years of supervisory or lead experience preferred  Prior experience working with unhoused or medically vulnerable individuals  Strong communication and conflict resolution skills  Experience managing or supporting a team, including shift scheduling  Comfortable using computers for basic documentation and email communication  Be CPR certified or willing to complete certification upon hire  Offer of employment contingent on successful completion of background check  Physical Requirements:   Frequent sitting or stationary work  Frequent standing, walking, kneeling, stooping, and ascending stairs  Frequent lifting and carrying up to 50 lbs  Frequent pushing and pulling  Frequent reaching high, low, and level Work Environment:   Onsite, at a supportive housing facility  Benefits: Employees in this role may be eligible for a range of benefits, including:  Employer-supported medical,   Access to dental and vision insurance,   Paid vacation and sick time,   Retirement plan (401k) participation with a company match,   Commuter benefits,   Long Term Disability,   Life Insurance  Eligibility for certain benefits may vary based on hours worked per week and length of employment  Specific details are provided in the benefits guide and are subject to change  Cardea Health is an Equal Opportunity Employer: Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.  This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.