Global Product Support Engineer 4

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What you’ll do

Job Responsibilities 

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature and rapidly evolving. 
 
Other Job Responsibilities 

Work closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading edge big data platform. Perform user acceptance testing before deploying solutions to the field. Develop and implement procedures for configuration and testing of systems. Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers. Ability to travel domestically and internationally to customer sites if the issue cannot be resolved remotely. 

Who we’re looking for

BS/MS degree in a computer science field or related discipline 
Passionate about solving problems involving complex interrelated software systems 
3+ years experience in software support and troubleshooting 
Extensive programming background in one or more language (shell scripting, Java, SQL, Python, R) 

Hands-On experience with IP networking and networking equipment (Switches, Routers, Firewalls, etc) 
Experience with Microsoft Windows Server 
Experience with Linux Command Line  
Experience with Virtual Machines 
Familiarity with Hadoop core services 
Experience with messaging & complex file processing systems such as Flume, Kafka, and Solr 
Good understanding of file formats including JSON and others 
Excellent communication skills and the ability to clearly, document, articulate, and share findings with the team 

Preferred qualifications

6+ years experience in Hadoop, HBase, Spark, Kafka, Solr 
Prior Lam product support experience 
Experience with Jira/Confluence 
Experience with databases like Oracle, Postgres, HBase 
Experience (or at least familiarity) with relational database schemas 
Experience with semiconductor capital equipment systems, SECS/GEM, factory automation, and data storage 
Experience with Kubernetes and Docker.  

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.