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Key Responsibilities
- Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
- Perform client check-in and check-out, including collecting patient information and processing payments
- Room patients and obtain accurate medical histories as needed
- Support doctors and technicians with patient care, treatments, and routine procedures
- Assist with vaccine appointments and basic patient handling
- Help with diagnostics, sample collection, and in-house laboratory work when needed
- Maintain accurate and timely medical records and client documentation
- Provide clear client education regarding treatments, estimates, and discharge instructions
- Assist with appointment scheduling, reminders, and managing daily workflow
- Support a variable caseload depending on seasonal and clinic needs
About You
- Previous experience in veterinary medicine preferred
- Strong customer service skills with the ability to connect warmly with clients and confidently de-escalate challenging situations.
- Dependable, proactive, and able to stay organized in a fast-paced environment.
- A collaborative team player who thrives in a busy, hands-on hospital setting.
Benefits
- Shared impact bonus resulting from hospital profitability
- 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
- Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirsÂ
- 401(k) with 100% company match up to 4%
- $1,000 annual CE allowance to invest in your professional growth
- Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
- Employer-paid life and AD&D insurance to protect what matters most
- Short-term and long-term disability coverage to protect your income if life throws you a curveball.
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
- Company provided access to Calm app and Talkspace therapy services
- Paid time off, sick leave, and paid holidays to support your work-life balance
- Consistent growth opportunities to advance your career
- Annual engagement surveys so your voice shapes our workplace culture and policies
- Annual event to celebrate and recognize our wonderful teams
Why Join Irvington?
- Career Growth: Gain hands-on experience with advanced and urgent cases that expand your skills beyond a traditional GP setting.
- Supportive Team: Work alongside 2 DVMs, 1 RVT, 5 VAs, and 1 CSR in a collaborative and team-oriented environment.
- Positive Culture: Join a fun, energetic, and caring team where collaboration, humor, and professional growth are valued.
- Make an Impact: Be part of a hospital where every team member is valued and plays an important role in patient care.
If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.
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