ATM Project Specialist I (full-time)

Description

PAY GRADE: 23N

PAY RANGE: $21.97 - $39.27/hour    

DEPARTMENT: ATM/Card Services    

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

SUMMARY

The ATM Project Specialist I supports the operation, improvement, and maintenance of EECU's ATM and Card Services infrastructure. This role plays a key part in ensuring system reliability, supporting technical projects, and ensuring a seamless experience for members. This position works closely with internal teams and external vendors to maintain high system performance, security, and compliance. 

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Support daily operations of ATM and card services , including software servers, and network infrastructure. 
• Troubleshoot and resolve system, network, and transaction processing issues (e.g.., STAR, CO-OP).
• Assists with ATM installations, upgrades, and system conversions. 
• Participate in technical projects and processes improvement initiatives. 
• Conduct testing and quality assurance for system upgrades and changes. 
• Maintain knowledge of industry standards and changes with ADA and ATM compliance.
• Supports overall strategy for design, installation and operations of all ATM/Card related technology. 
• Availability to be on call monthly to ensure assigned delivery systems are available 24 hours a day, 7 days a week, with minimal down time.
• Maintain and test Disaster Recovery Plans.
• Travel to ATM sites as needed.
• Support and maintain business relationships with vendors including: Network Vendors, Hardware Vendors, Software Application Vendors, FirstLine, SecondLine Vendors, etc. as necessary. 
• Support education of staff and management regarding ATM related technology, products, and services.
• Ensure maintenance, development, and implementation of new delivery systems meet management’s needs and support Credit Union growth.
• Demonstrates strong ethical standards and models EECU's values by fostering a positive working environment and individual professionalism. 
• Delivers reliable, high quality service to internal users and members by proactively identifying issues, minimizing downtime, and providing effective resolutions that enhance the overall member experience. 

Requirements

Job Requirements: 

• Bachelor’s Degree in Business Technology, or four to five years experience in a similar capacity in ATM operations or network operations function of a bank, Credit Union, or savings and loan; or equivalent combination of education and experience.