Collector I (Full-time)

Description

PAY GRADE: 21N

PAY RANGE: $19.22 - $34.34/hour

DEPARTMENT: Member Resolution Services

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

This is a great opportunity for an individual with excellent communication and negotiation skills who has a desire to assist members in resolving their challenges.

Responsibilities of this position:

• The collection and processing of payments on delinquent accounts.
• Assist members in resolving their challenges
• Obtain full knowledge of the Loan Exception Policy and Procedures and have the ability to apply this knowledge to situation to help members maintain repayment of their loans.
• Process and complete follow up on Disability and Life claims
• Assist in preparation of monthly charge offs for loans and visas
• Process debt management proposals and payments

Requirements

Requirements of the position:

• Self-starter
• Able to work within a team environment
• Strong organizational skills
• Resolution driven
• Excellent communication skills
• Good verbal and written skills
• Ability to negotiate
• Bilingual - Spanish speaking preferred