Description

Do you want to help people see better, look better, and feel better? Are you looking to further your career in vision care? We are seeking a Refractive Counselor to join our Clinic Team!

The Refractive Counselor is responsible for front line patient inquiries regarding refractive surgery and revenue cycle operations involving refractive surgery and premium cataract surgery. This individual will also act as the main point of contact for marketing personnel and may cover the front desk as needed.

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006. EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

DUTIES/RESPONSIBILITIES:

Monitors and tracks patient satisfaction and provides ongoing improvement suggestions
Handles all LASIK phone calls and internet inquiries generated from online marketing activity
Monitors and maintains marketing material for LASIK
Coordinates financing/payment processing/collections for LASIK services
Performs LASIK counseling and scheduling, which consists of: Follow-up communication for potential LASIK candidates, release of LASIK patients as needed under direct supervision of the physician, providing patients with surgical arrival time, documenting health history of patient day of LASIK procedure in electronic records, and statistical data entry into DGM prior to LASIK procedure
Performs premium IOL counseling and patient education prior to scheduling with main surgery scheduler
Requests medical record information from the referring provider
Maintains elective referrals, communicates with referring physicians, and gathers/forwards co-management documentation
Correlates appointment scheduling and gathers required information for patients referred to academic hospitals
Covers elective services front desk as needed

SCHEDULE:

Monday-Friday FT

WHAT'S IN IT FOR YOU:

Competitive pay
Annual scrub vouchers
Ability to apply for internal positions after one year of employment
Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
Mileage reimbursement
Paid vacation, holidays, and sick time
Employee discounts (glasses, contacts, and other cosmetic services)
Birthday and milestone anniversary gifts
Employee assistance program
Employee appreciation events
Community service and volunteering opportunities

We will review applications until the position is filled. The pay rate will be determined based on skills, experience, and certifications/education.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT: https://eyeqvc.com/careers/

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of Lasik and cataract surgeries and procedures
Knowledge of pre- and post-operative care
Knowledge of interocular lens implant types and post-operative visual potentials depending on selection
Excellent customer service, communication, and organizational skills
Ability to use Microsoft Excel, email, and NextGen

EDUCATION AND EXPERIENCE:

High school diploma/GED
Six months to one-year related experience and/or technical school training

Learn more about this Employer on their Career Site