At HopeHealth, our Medical Assistants are an essential part of the patient care experience. They help create a welcoming environment, support providers with quality clinical care, and ensure patients feel valued and cared for every step of the way. From assisting with procedures to building trusted relationships with patients, our Medical Assistants make a lasting impact each day.

We’re looking for compassionate, dependable Medical Assistants who are passionate about helping others and thrive in a team-oriented environment. At HopeHealth, you’ll have the opportunity to grow your career while working alongside dedicated healthcare professionals who share a commitment to excellence, compassion, and community care.

Overview of the Position:

The Medical Assistant is an essential member of the patient center medical home team. The Medical Assistant is responsible for coordination of care between the patient and medical provider, while helping support the clinical team with effective and efficient delivery of health care services. This position will be located at various locations as assigned.

Education and Experience:

• Minimum of a High School Diploma or GED equivalent from an accredited school

• National CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant) certification required

• BLS certification required

Required Skills / Abilities:

• Maintain current general medical knowledge.

• Ability to communicate effectively with patients, co-workers, and guest.

• Ability to take initiative and handle various task simultaneously

• Knowledge of policies, procedures, regulations, and protocols

• Knowledge of data bases (ex: EMR systems)

• Bilingual in English/Spanish preferred

• Familiar with medication names and usage

• Medical terminology

• At least two years of experience in a physician’s office

• Excellent interpersonal skills

• Detailed oriented

• Ability to multitask

• Compassion for patients

Additional Requirements:

As a participant in the Floater Staffing Pool, the medical Assistant will be available upon requested by HopeHealth, Inc. to work at any given location on the basis of staffing needs. As such must adhere to the same employment requirements as other staff of HopeHealth, Inc.

• As a participant in the Floater staffing pool, the Medical Assistant – Float will work where assigned and communicate any difficulties with their direct supervisor or designee.

• The Medical Assistant – Float is compensated at the agreed upon hourly rate; plus mileage if applicable. Travel is paid based on the HopeHealth reimbursement policy and assigned base location for mileage purposes. (All mileage is due to your direct supervisor by end of business on payroll Friday to ensure required approval signatures.)

• The Medical Assistant – Float is responsible for travel to the locations as assigned; therefore must have reliable transportation to remain in the Floater staffing pool.

• The Medial assistant – Float must be available to work between Monday – Friday from 7:30 am to 6:00; you may also be asked to work Access Hope which hours are Monday – Saturday from 8 am to 8 pm. Your hours will be adjusted to if you are scheduled to work an Access Hope shift. Access hope shifts will rotate amongst the Floater Staffing Pool as appropriate.

• HopeHealth, Inc. reserves the right to alter and/or cancel this Floater Staffing Pool at any time in its sole and absolute discretion.

• It is the responsibility of the Medial Assistant – Float to keep contact information updated with supervisor at all times.

The above is intended to describe the general content and requirements for participation in the Floater Staffing Pool of HopeHealth. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. HopeHealth, Inc. expects employees to follow any and all other job-related instructions and duties as requested by the direct supervisor / managers.

Supervisory Responsibilities:

• This position has no direct reports

Essential Job Functions:

• Assist the medical provider in the evaluation and treatment of clients to include patient intake, taking and recording of vital signs, diagnostic procedures, and lab work.

• Assist with medication refills when needed

• Facilitates efficient patient flow and room turnover

• Keeps work area neat, tidy, and well supplied.

• Stocks exam room with supplies daily

• Performs data entry task for reporting purposes

• Responds to phone calls in timely manner

• Performs practice specific duties in accordance with recommended guidelines

• Participation in training opportunities to enhance knowledge such as conferences, and continuing education/in-service events

• Utilizes data systems to assist with chart prep prior to patients appointment

• Develops and maintains working knowledge of all equipment needed to perform duties

• Ability to understand and administer vaccines and immunizations to pediatric and/or adult patients.

• Effective communication with other healthcare entities, departments, and guest

• Manage and maintain medical records

• Schedule appointments

• Provide appropriate education to patient and/or patient’s family

• Ability to help in other offices when needed(may include travel)

• Helps maintain medical supply inventory

• Assist in training new medical assistants to the organization in the standard working procedures of HopeHealth

• Other duties as assigned

Physical Requirements:

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

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Medical Assistant - Floater