Patient Liaison - Full-time

Join Emplify Health by Gundersen Health System as a Patient Liaison - Family Medicine, La Crescent

Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison at our Moundview location you’ll be the welcoming face and steady support for patients throughout their healthcare journey—making every interaction count.

What's Available:

• 1.0 FTE (40 hours/week)

• Shift: Monday-Friday with occasional weekends as needed ​

• Hours: Rotating between 6:30 am-5:00 pm unless asked to work a weekend or cover holiday.  

• 2 holidays per year working in the Emergency Department: 6:30am-3:00pm or 3:00pm-11:30pm. 

What you will do:

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient

• Provide top-tier customer service through phone, in-person, and digital interactions

• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow

• Be a key part of a team that values empathy, efficiency, and excellence

What you will get:

• Starting pay of $17.93/hour with increase based on experience!

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Top-rated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work.

• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency

• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.