Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the Home Shopping (Drive Up & Go) Department. This position helps ensure the efficient fulfillment of customer orders, exceptional customer service, operational excellence, team development, and achievement of sales and productivity goals. The Assistant Home Shopping Manager plays a key role in maintaining order accuracy, on-time fulfillment, and a seamless online shopping experience for customers.

Key Responsibilities Customer Service & Order Fulfillment

Deliver exceptional customer service and promote a customer-first culture.
Ensure online orders are selected, packed, staged, and delivered accurately and on time.
Resolve customer concerns, substitutions, refunds, and service issues promptly and professionally.
Support customer satisfaction initiatives and monitor customer feedback.
Assist with curbside pickup and customer order handoff as needed.

Department Operations

Assist in overseeing daily Home Shopping operations to ensure efficiency and productivity.
Monitor order volume and allocate resources appropriately to meet service level expectations.
Ensure order selection standards are consistently met, including product quality and freshness requirements.
Support scheduling and labor planning based on forecasted business needs.
Monitor department performance metrics and help implement action plans to improve results.
Ensure proper use and maintenance of Home Shopping equipment and technology.

Team Leadership & Development

Assist with supervising, coaching, and developing Home Shopping associates.
Provide daily direction and support to department team members.
Help train associates on customer service, order fulfillment procedures, and company standards.
Promote teamwork, accountability, and a positive work environment.
Assume leadership responsibilities in the Home Shopping Manager's absence.

Inventory & Quality Control

Ensure accurate product selection and substitution practices.
Monitor inventory conditions and communicate availability issues to store leadership.
Help reduce shrink through proper handling of merchandise and operational controls.
Verify that perishable products meet freshness and quality standards.
Assist with inventory management initiatives and operational audits.

Compliance & Safety

Ensure compliance with company policies, food safety regulations, and operational procedures.
Promote a safe work environment and ensure associates follow safety standards.
Maintain department cleanliness, organization, and equipment safety.
Support loss prevention and shrink reduction efforts.
Participate in operational reviews and compliance audits.

Merchandising & Business Growth

Support initiatives that increase online sales and customer engagement.
Assist with implementing promotional programs and digital shopping initiatives.
Monitor key performance indicators related to order accuracy, productivity, customer satisfaction, and sales growth.
Identify opportunities to improve operational efficiency and customer experience.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Learn more about this Employer on their Career Site