Customer Success Manager

Company Description

 Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain.

Job Description

Customer Experience/Success

• Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
• Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

• Manage relationships at different levels of client’s organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
• Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support

• Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
• Share insights and tactics to strengthen clients' negotiation capabilities.

New Feature Promotion/Identifying Upsells

• Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
• Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

Qualifications

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

• Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
• Bachelor's degree in Business, Supply Chain Management, or a related field.
• Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
• Strong understanding of supply chain processes and best practices.
• Deep understanding of direct material sourcing processes in manufacturing.
• Ability to travel to client sites as needed (if applicable).
• Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
• Strong analytical and problem-solving skills to provide insightful analysis
• Ability to effectively communicate complex concepts and insights to diverse stakeholders.
  
  The salary range for this role is $130,000 to $150,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Shape Your Future with Us.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.