Golf Membership Concierge

Omni PGA Frisco Golf Club

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement at Club 1916 at Fields Ranch.  In addition, this role supports the membership team and club management with administrative tasks and projects involving Club 1916 and Member Relations.

Responsibilities:

• Operates as first point of contact for members and guests entering the clubhouse.
• Coordinate reservations for tee times, dining, Omni Hotels & Resort stays for Club 1916 members.
• Exemplifies a hospitality mindset to build relationships with members and guests, ensuring extraordinary experiences.
• Receives and facilitates incoming phone calls from members and guests.
• Initiate and maintain effective positive communication between members and Employee Partners.
• Assist in and be accountable for the timely completion of any projects as requested.
• Attendance at all relevant meetings.

Promote and encourage member name recognition at all times.

• Maintains knowledge to appropriately educate members of club programming, events, pricing, and policies.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
• Assists management in administration of company policies and procedures.
• Assist Membership team and club management in preparation and execution of planned member events.

Qualifications:

• Minimum one-year administrative experience is required.
• Experience in a club, membership-based environment or hospitality is preferred.
• Proficient in computers, Excel, Word, highly preferred.

Physical Requirements:

• The ability to sit and utilize telephone/computer for an extended period.
• The ability to walk and stand on feet for an extended period. 

Working Environment:

•  Clubhouse environment with frequent travel around property.

Tools & Equipment:

•  Computer, copy, print, scan files
• Microsoft Office, Resort Suite, ClubEssential, Birchstreet

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.