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Well Rooted Pediatrics is seeking a friendly, experienced and dependable healthcare professional who is comfortable working in both the clinical and administrative areas of a busy pediatric practice.
At this time, we are not hiring entry-level candidates or new graduates. Applicants must have previous experience in at least one of the following:
- Medical Assistant in a physician's office or outpatient clinic (preferred: pediatrics or family medicine) rooming patients, documenting information, coordinating laboratory testing, venipunctures and/or
- Medical front office experience, including patient scheduling, insurance verification, check-in/check-out, and telephone communication.
Candidates with experience in both clinical Medical Assistant duties and front office operations is required. The ideal candidate is cross-trained, adaptable, and enjoys working wherever support is needed to provide an exceptional patient experience.
This position requires excellent organizational skills, attention to detail, the ability to multitask, and a positive, team-oriented attitude.
Responsibilities
Front Office Responsibilities
- Welcome patients and families while providing outstanding customer service.
- Answer and direct incoming phone calls professionally.
- Schedule, confirm, and reschedule patient appointments following office scheduling guidelines.
- Verify patient demographics, insurance eligibility, and benefits.
- Collect copays, balances, and self-pay fees while accurately posting payments.
- Assist patients with registration forms, consent forms, and other required documentation.
- Maintain accurate patient information within the electronic health record (EHR).
- Scan, fax, file, and retrieve patient records as needed.
- Maintain a clean, organized, and professional reception area.
- Assist with administrative projects and other office duties as assigned.
Clinical Medical Assistant Responsibilities
- Prepare patient charts prior to appointments by reviewing documentation, laboratory results, and visit needs.
- Room patients by obtaining vital signs, medical history updates, and medication reconciliation.
- Prepare exam rooms and medical equipment before patient visits.
- Assist providers during examinations and procedures.
- Venipunctures
- Administer vaccines, medications, and perform clinical procedures within scope of practice.
- Collect laboratory specimens and coordinate outside laboratory testing.
- Track laboratory and imaging results to ensure timely follow-up.
- Communicate normal and abnormal results to families as directed by providers.
- Clean and sterilize instruments and exam rooms following infection control protocols.
- Monitor and maintain clinical inventory and medical supplies.
Qualifications
- High School Diploma or GED required.
- Minimum of 2 years of experience working in a medical office.
- Medical Assistant certification (CMA, RMA, CCMA, or equivalent).
- Current BLS Certification preferred.
- Pediatric experience is a plus.
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize in a busy pediatric office.
- Comfortable working independently and as part of a collaborative team.
- Professional appearance and positive attitude.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Ability to pass a background check.
Benefits & Perks
- Competitive salary
- Paid Time Off (PTO)
- Employee discount on products and services
- Supportive, team-oriented work environment
- Meaningful work helping children and families achieve lifelong health
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