Operations Manager - ITAM

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you ready to help us move mountains?

Utilize your expertise in process enhancement, production optimization, and warehouse oversight at our cutting-edge ALM facility located in [location]. We're on the lookout for an adept Operations Manager - ITAM to fortify our expanding workforce.

As the Operations Manager, you'll spearhead pivotal operations endeavors encompassing workload and resource planning, hiring, leadership, and fostering a culture of safety.

What We Offer:

• FULL BENEFITS – 1st Day of Employment

• Paid Vacation, 7 Paid Holidays + Sick Pay

• 401(k) with company match & Employee Stock Purchase Program

• Total Rewards to support your career and wellbeing

• Part of an ever-evolving global organization focused on transformation and innovation

Key Responsibilities:

• Oversee production to include adherence to client service level agreements, processes, and internal performance metrics.

• Ensure data integrity/security and customer brand protection at all times.

• Conduct routine review of inventory management system data.

• Adapt proactive approach to managing daily requirements (receiving, device configuration, delivery/shipment).

• Routine engagement with the client via; phone, email and other electronic communication.

• Drive root cause analysis and closed-loop corrective actions to resolve in-process and customer issues.

• Perform administrative duties to include payroll, audits, HR support, facility, training, compliance, safety champion.

• Plan strategically the workload and resources. 

Requirements:

• Bachelor’s degree, preferably in business, operations, or related field.

• Ability to obtain client security clearance.

• Minimum of four years’ experience managing front line supervisors.

• Minimum two years experience in supporting large enterprise/government clients.

• Comfortable with Client Communications.

• Project Management and Time Management skill set

• Understanding of Lean Manufacturing principles.

• Intermediate-Expert knowledge of Google Suite/Microsoft Office tools and data analysis/interpretation.

• Ability to prioritize and schedule based on workload and SLAs.

• Leverage data-driven insights to inform decision-making.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder.  Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review.  All positions within Iron Mountain may include other duties as assigned. 

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.