IT Department - IT Assistant

Job Title

IT Assistant

Department:

Information Technology

Reports to:

Systems Administrator

Pay Rate:

$16.90 per hour 

Hours:

This is a part-time (20 hours/week), position with expected hours to be worked during business hours of Monday through Friday, 8 a.m. to 5:00 p.m

Job Summary:

Under moderate supervision the IT Assistant is responsible for providing support to both IT department staff and ASI staff. The IT Assistant assists end users with the installation of hardware, software, and computer peripherals while working to resolve hardware and software issues which may arise. The IT assistant also assists IT staff with other duties as the need arises. 

Essential Job Functions:

• Assist in the installation of PCs, iMacs, printers, and other peripherals
• Assist ASI computer users with hardware and software problems
• Assists ASI computer users in installing software
• Assist in the installation of Windows 11 & MAC OS operating systems, along with related software applications
• Assist in providing technical support for the Titan Student Union, Student Rec Center, & Children’s Center

Able to perform various other duties and tasks as directed by IT staff 

Customer Service & Collaboration:

• Establishes and maintains working relationships with various A.S. and University departments

Safety:

• Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies.
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence.
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party or supervisor immediately

Requirements:

• Must be a currently enrolled California State University Fullerton student in good academic standing

Preferences:

Computer Science/ Computer Engineering, ISDS or a related field preferred

Trainings:

• Must complete:
  • Bloodborne Pathogens
  • Campus Health and Safety Requirements
  • CSU’S Discrimination Harassment Prevention Program
  • Data Security and FERPA
  • Gender Equity and Title IX
  • Injury and Illness Prevention Program (IIPP)

within 30 days of hire

Work Environment:

• General office environment
• Work is generally sedentary in nature, but may require standing and walking around campus.
• The working environment is generally favorable
• Lighting and temperature are adequate
• There are no hazardous or unpleasant work conditions caused by noise, dust, etc.
• Work is generally performed in an office environment, with standard office equipment available

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:

• Must be able to lift, lower, push and pull loads ranging in weight from 5-35 lbs
• Must be able to carry loads ranging from 5-35 lbs for distances up to 20ft

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions