Customer Service Manager

Description

Now Hiring: Customer Service Manager – Immediate Opening

Location: Moser’s Grocery Store – Fulton, MO

FLSA Status: Non-exempt

Get Paid. Get Perks. Get Ownership.

Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail management, or front-end leadership opportunity in Fulton, MO? As a Customer Service Manager, you’ll lead front-end operations, support team members, and help create an outstanding shopping experience in a fast-paced grocery store environment.

What You Get

• Weekly pay + competitive wages
• Employee-Owned (ESOP) – earn company stock at no cost to you
• Full-time, stable hours
• Leadership development and advancement opportunities
• Hands-on experience in retail operations and team leadership
• Opportunity to grow within store leadership roles
• A team-focused environment where you can take ownership

What You’ll Do

• Supervise front-end operations and checkout processes
• Train, mentor, and support cashiers and front-end team members
• Resolve customer concerns and ensure excellent customer service
• Monitor cash handling procedures and POS system accuracy
• Schedule staff and assign daily tasks
• Enforce store policies and operational procedures
• Support overall store operations and collaborate with leadership
• Manage lottery machine operations and front-end compliance
• Help improve customer experience and operational efficiency
• Maintain a clean, organized, and customer-friendly front-end area

What We’re Looking For

• Previous customer service, retail, or front-end management experience preferred
• Strong leadership and team management skills
• Excellent communication, problem-solving, and conflict-resolution abilities
• Experience with cash handling and POS systems
• Knowledge of customer service best practices and store procedures
• Ability to multi-task in a fast-paced environment
• Professionalism, reliability, and attention to detail
• Willingness to collaborate with fellow employee-owners and management
• Flexible full-time availability (days, evenings, weekends, holidays)

Work Environment

• Fast-paced grocery store front-end environment
• Exposure to varying temperatures near entrances and exits
• Standing for extended periods; lifting up to 25–50 lbs

This is not an official description but represents major responsibilities a new hire can expect to perform.

Start Earning Right Away – We’re hiring immediately

Apply now and start building your future with us.