Pega CRM - Solution Architect

Company Overview:

Reveal Global Consulting, LLC is a small business that brings together innovative analytics technology, best-in-class solutions, and world-class expertise from civilian, defense, and commercial enterprises to solve the toughest data challenges in the public sector. We design, build, implement, and manage advanced analytics and visualization solutions that leverage our deep expertise in Analytics Process Automation (APA), Machine Learning (ML), Artificial Intelligence (AI), and Deep Learning (DL) to enable our clients to achieve success through robust, durable solutions.

Location: Fulton Maryland (Hybrid)

Experience: Minimum 10 years of experience 

Position Overview

We are seeking a Pega Solution Architect to lead the architecture, design, and implementation of scalable customer engagement and service solutions for a Federal Civilian Agency. The ideal candidate will possess deep expertise in Pega Customer Service, a working knowledge of Pega CRM/marketing processes, and a proven track record of leading technical teams. Experience with Pega Infinity 25 in an AWS-hosted environment, combined with open-source full-stack development skills, is highly desirable.

Key Responsibilities

Technical Leadership & Team Management

• Lead the end-to-end architecture, design, and implementation of Pega-based solutions.
• Direct and mentor a technical delivery team of 5–10 engineers and developers.
• Enforce best practices for Pega design, security, integration, performance, and asset reusability.
• Conduct comprehensive architecture reviews, govern code quality, and provide technical guidance.

Stakeholder Collaboration & Communication

• Serve as the primary technical liaison between business stakeholders, product owners, and delivery teams.
• Translate complex federal business requirements into scalable, secure, and maintainable application architectures.
• Facilitate clear communication to align technical execution with agency mission goals and CRM capabilities.

Solution Engineering & Integration

• Design complex integrations between Pega applications, enterprise systems, APIs, and third-party tools.
• Oversee deployment strategies, environment planning, and production readiness in cloud environments.
• Troubleshoot high-level platform and application anomalies to engineer permanent architectural improvements.
• Author rigorous technical documentation, system design artifacts, and implementation blueprints.

Qualifications

Mandatory Requirements

• Leadership: Proven track record successfully leading technical teams of 5–10 members.
• Communication: Exceptional verbal and written communication skills suitable for federal stakeholder briefing.
• Certification: Active Pega certification (Pega Certified Senior System Architect [PCSSA] or Pega Certified Lead System Architect [PCLSA] highly preferred).
• Experience: Demonstrated success architecting and implementing Pega Customer Service solutions.
• Domain Knowledge: Working knowledge of CRM frameworks and basic marketing/engagement processes.

Preferred Assets

• Pega Ecosystem: Direct experience with Pega Infinity 25, specifically within AWS-hosted environments.
• Full-Stack Development: Background in open-source stacks including Java Spring Boot, Angular, and PostgreSQL.
• Cloud & DevOps: Hands-on experience with AWS Cloud architecture, CI/CD pipelines, and DevOps coordination.

Benefits:

We offer a competitive and comprehensive benefits package that includes the following:

• Medical/Prescription Drug Plan
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• Long-Term Disability Insurance
• 401K Retirement Plan
• Flexible Spending
• Employee Assistance Program (EAP)
• Paid time off and Holidays

If you are eager to become part of our team, and make a difference through impactful projects, don't miss this chance!

Reveal Global Consulting is an Equal Opportunity Employer. We believe that every employee has the right to be treated with dignity and respect. Consequently, we will not discriminate based on age, race, creed, color, sex, national origin, citizenship, disability, marital status, or any other protected characteristic. Our management team is dedicated to ensuring full compliance of this policy with respect to recruitment, advertising, hiring, placement, promotion, rates of pay, or other forms of compensation, selection for training, layoffs, termination, and general treatment during employment. All individuals have unique abilities.