We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Service Representatives are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment.

ESSENTIAL RESPONSIBILITIES (include but are not limited to):

John Hiester Automotive is currently seeking a full-time Customer Service Representative to join our team! In this role, you will:

Ability to communicate effectively with both external and internal customers and employees.
Ability to achieve goals and objectives set by management.
Communicate with parts department and technicians to complete repairs.
Report to Management for additional job duties.
Schedule service appointments.
Use of electronic tablet and mobile texting required.
Greet and write customer up in a timely manner.
Maintain highest customer satisfaction in accordance with Manufactures guidelines,
Review Repair Orders to ensure work is completed

EMPLOYEE BENEFITS

Insurance
Medical
Vision
Dental
Accident
Critical Illness
Short-Term and Long-Term Disability Plans
Life Insurance
401k with company match
Employee discounts on vehicle purchases, parts, and service
Opportunities for advancement

OUR CORE VALUES

Character & Integrity
Servant Attitude
Professional
Get-It-Done Attitude
Loves People

OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Customer Advocate can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

Must have a valid U.S driver’s license.
Must be reliable
Team Oriented and positive attitude with high energy personality.
Ability to Multitask and stay focused in a fast-paced environment.
CDK Drive experience helpful.
Professional appearance and attitude required.
Minimum one year service writer experience preferred.
Strong written and verbal communication skills
Strong organizational skills
Must be able to pass background check and drug test

SERVICE SCHEDULE

Closed every Sunday
Hours: 8:00 am – 6:00 pm (Varies Per Store)
Working a Saturday is compensated by a day off the following week

Please provide an updated resume and a statement as to why you would like to be a Customer Advocate for our company. Join our team and see why so many customers choose us as their Dealership for Life!™

Learn more about this Employer on their Career Site

CUSTOMER SERVICE REPRESENTATIVE