Branch Manager I

• Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers during busy times or with key customer accounts.
• Develops relationships and rapport with customers to establish win-win partnerships.
• Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implement established programs. Provides information regarding customer buying habits/needs to Outside Sales on a regular basis.
• Maintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Managing the Branch Team:

• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Branch Manager
• Establishes, communicates, and models performance expectations for all team members. Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as appropriate. Conducts formal mid-year and annual performance reviews and provides informal coaching throughout the year.
• Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings and continually providing information and status reports.
• Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion.
• Maintains department staff by interviewing and hiring qualified candidates within established processes and guidelines.
• Ensures adequate staffing levels to meet business needs by establishing work schedules, approving vacation, and cross[1]training employees to fill in when needed.
• Ensures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensures all equipment is maintained and operated in a safe manner, including the training and certification of employees designated to operate equipment.
• Ensures compliance at the branch level with all company employment policies and applicable state and federal employment laws.
• May mentor, train, and support other Branch Managers if assigned.

• Establishes, in conjunction with leadership, sales and profitability goals for the branch. Owns the P&L (Profit & Loss) for the branch. Develops and implements operating plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.
• Ensures product pricing meets profitability targets by reviewing costs, pricing decisions, and taking corrective action where necessary.
• Manages branch inventory to ensure security, accuracy, and ability to meet customer product requirements. Ensures cycle counting program is implemented per established procedures.
• Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
• May oversee warehouse and delivery operations, including receiving, labeling, put-away, and order fulfillment. Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.
• Ensures the security and proper maintenance of all branch property, equipment, and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.
• Controls branch operational costs, including labor, supplies, freight, utilities, etc. to ensure overall branch profitability.
• Balances cash drawer daily and prepares daily bank deposit.
• Ensures leadership is up-to-date regarding branch operations by continually providing status reports.
• May represent Johnstone Supply at trade associations, events, and local meetings.
• Performs all other duties as assigned.

• High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
• Experience operating forklift and other warehouse equipment safely and competently. o Experience with inventory management systems.
• Experience with OSHA safety regulations and procedures.
• Required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members.
• Travel – primarily by motor vehicle – may be required throughout the assigned region/geography and occasionally needed on an interstate level.

• Bachelor’s degree preferred.
• Experience managing inventory control.
• Knowledge of HVAC wholesale industry, principles, and practices.

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.