Summary

We are currently welcoming applications for a Customer Relations Specialist opportunity within our growing remote support team. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping manage planning details, answering questions, and ensuring communication remains clear throughout the coordination process.

This position is ideal for individuals who enjoy working directly with clients, keeping information organized, and contributing to smooth planning experiences while working independently in a flexible virtual environment. Training guidance and continued mentorship resources are available to help new team members get started successfully.

Key Responsibilities

Connect with clients to gather trip preferences, priorities, and planning timelines
Support coordination of reservations including accommodations, transportation, and activities
Provide timely updates regarding planning progress and confirmation steps
Assist with reviewing available travel options through approved partner systems
Respond to client inquiries using email, phone, and secure digital communication tools
Maintain accurate coordination notes and service documentation
Participate in onboarding sessions and ongoing learning opportunities

Benefits

Fully remote role with flexible scheduling options
Structured onboarding with continued access to training resources
Use of established planning platforms and supplier partnerships
Eligibility for travel-related incentive programs and recognition opportunities
Opportunities to develop into expanded coordination or advisory pathways

Preferred Qualifications

Strong communication and relationship-support abilities
Reliable organization and attention to coordination details
Confidence working independently in a remote environment
Comfort navigating web-based tools and communication platforms
Experience in customer service, hospitality, scheduling, or administrative support is helpful but not required
Must be at least 18 years of age
Applicants must be authorized to work within the U.S., U.K., Mexico, Australia, Spain, or qualifying regions

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