Regional Service Manager in Gainesville, FL

Job DetailsLevel: ExperiencedJob Location: Home Office - Gainesville, FL 32601Position Type: Full TimeJob Shift: AnyJob Category: ManagementThe Collier Companies is seeking a Regional Service Manager to join our team!   This is an on-site role, reporting out of The Collier Companies Florida Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States.   The Regional Service Manager is a pivotal leadership role responsible for working with our maintenance operations across multiple Communities within the region. This position will ensure high standards of maintenance and service, implement best practices, manage capital projects, and work with a team of maintenance professionals. The ideal candidate will be a strategic thinker, effective communicator, and proactive problem solver dedicated to continuous improvement and exceptional customer service. Are you a born leader who instills confidence in those you mentor? Perks – The Good Stuff:   The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income. Up to 24 days off during your first year with annual increase! Stylish TCC logo attire provided. Comprehensive medical, dental & vision insurance. Group & supplemental life insurance policy options. Healthcare reimbursement account & legal services insurance. Career growth opportunities. Industry education opportunities. QualificationsYour Skills – Show Us What You Got:   Team Development & Leadership Training & Onboarding: Develop, onboard, and train service teams, ensuring adherence to best practices and company standards. Continuously evaluate and refine training processes to drive improved performance and operational outcomes. Coaching & Mentoring: Provide one-on-one coaching to service teams, conduct regular inspections, and support ongoing development to foster a culture of excellence. Team Building: Actively participate in the hiring process to build strong, cohesive teams. Seek opportunities to connect team members across the organization to ensure internal resources are leveraged before vendor involvement. Lead by example and maintain a visible presence within the organization, offering real-time coaching and guidance to inspire and develop teams. Maintenance & Operations Preventive Maintenance: Implement and oversee preventive maintenance programs, ensuring all systems (HVAC, plumbing, electrical) are maintained to high standards. Project Management: Lead and manage multiple projects simultaneously, including capital improvements and renovations while coordinate with vendors and contractors to ensure timely and cost-effective project completion Quality Assurance: Conduct thorough inspections of all community aspects, including apartment homes, common areas, and amenities. Ensure timely and effective completion of service requests and apartment home turnovers. Community:  Maintain an in-depth understanding of the operation and maintenance of all mechanical and emergency systems within your respective region. Warranty Compliance: Ensure adherence to warranty procedures to maximize asset longevity and minimize costs. Asset & Capital Project Management Project Oversight: Assist in developing and managing long-term and short-term goals for property assets. Involved in Capex projects, ensuring clear communication and successful project delivery. Review and summarize proposals/make recommendations based on scope & project needs. Reading and interpreting plans: Working knowledge of architectural plans, electrical and mechanical systems, contracts, and related documents. Financial Plan Management: Assist Teams in preparation and management of Financial Plan for maintenance and capital projects. Track expenses, review invoices, and identify opportunities for cost savings and efficiency improvements. Communication: Provide monthly correspondence to team summarizing status of projects and related items Vendor & Financial Management Vendor Relations: Build and maintain positive relationships with vendors. Manage bid processes, negotiate contracts, and address any issues that arise. Vendor Oversight: Ensure Vendor quality and professionalism is maintained. Leverage the Organizations growing footprint to secure competitive contract pricing. Financial Oversight: Review and monitor service requests for trends, ensure accurate tracking in property management software, and assist with financial planning and budget assessments. Bring consistency to supplies procurement amongst teams to ensure we are maximizing our buying power. Safety & Compliance Safety Management: Insure teams are Maintaining documentation and logs for safety, maintenance, and compliance. Ensure adherence to OSHA, EPA, and other regulatory requirements. Emergency Response: Assist with on-call and emergency needs as needed. Monitor overtime and staffing levels to effectively meet service demands. Maintain emergency action plan readiness. Communication & Reporting Performance Tracking: Communicate status updates and project progress to teams and other stakeholders. Policy Implementation: Develop and enforce standardized processes for on-site service teams, promoting efficiency and consistency. Training: Participate in company training classes and meetings as required. Qualifications: Experience: Minimum of 7 years in maintenance management, including experience overseeing large teams. Certifications: EPA and HVAC certifications required. Technical Skills: Strong knowledge of plumbing, electrical systems, HVAC, and property management software). Leadership: Proven ability to lead, mentor, and develop teams. Excellent organizational, time management, and problem-solving skills. Communication: Exceptional interpersonal skills with the ability to effectively communicate with team members, vendors, and stakeholders. Physical Requirements: Ability to perform physical tasks, including lifting, carrying, and moving equipment. Capable of working in various environmental conditions and confined spaces. Additional Information: Full-time position with travel frequently between Communities. Possibility of travel between multiple states. Availability for evenings, weekends, and on-call duties is required to address emergencies and meet operational demands. Competitive salary and benefits package, including 401(k) matching, health insurance, and paid time off.   Our Culture – How We’re Different:   The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.   At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES. Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS. We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions. We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey. The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To ____) We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team. We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida. GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY! We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience. ROOTED – We are privately owned and have been in business since the 1970’s. We currently own and manage over 12,000 apartment homes and we’re pacing over 1,000 new apartment home construction starts each year.   At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.   PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES   Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.   These are required steps in the hiring process. The Collier Companies is an Equal Opportunity Employer