Purpose

The Service Operations Assistant supports front‑end and store service operations by helping ensure smooth daily execution, strong customer service standards, and operational readiness. This role assists service leadership with associate support, coordination, and compliance with company policies and procedures.

Key Responsibilities

Support daily front‑end operations, including registers, self‑checkout, and service desk activities
Assist with coordinating coverage, breaks, lunches, and task assignments
Support resolution of customer questions, refunds, exchanges, and service issues
Help execute service initiatives, promotions, and operational directives
Maintain cleanliness, organization, and readiness of all service areas
Assist with basic reports, audits, and follow‑up tasks as assigned

Leadership & Team Support

Assist with onboarding, training, and coaching service associates
Provide real‑time guidance and support during peak business periods
Reinforce service standards, attendance expectations, and appearance guidelines
Serve as a communication link between associates and service leadership
Provide supervisory support or coverage as scheduled

Customer Experience

Model friendly, professional, and solutions‑focused customer service
Promote a welcoming, efficient, and customer‑first service environment
Support service recovery and customer satisfaction efforts

Operational & Compliance Standards

Support cash handling, loss prevention, and accountability procedures
Ensure compliance with company policies, labor guidelines, and safety standards
Assist with inspection readiness and corrective action follow‑up
Ensure proper use and care of front‑end equipment and systems

Qualifications

Previous retail or customer service experience preferred
Lead, coordinator, or supervisory experience a plus
Strong communication, organization, and multitasking skills
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods and assist with front‑end duties

Working Conditions

Fast‑paced retail environment with frequent customer interaction
Role requires mobility, multitasking, and attention to detail

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

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