Strategic Account Manager

About the Role 

We're seeking a relationship-driven Strategic Accounts Manager to serve as a trusted advocate for healthcare systems, industrial clients, and other key customers. This role owns designated national accounts, focuses on deeply understanding each client's systems and needs, negotiates long-term agreements, and ensures a high level of customer satisfaction. 

If you're a consultative, client-focused relationship-builder who thrives on advocating for customers, understanding their systems, and supporting their needs while protecting company interests, we want to talk. 

 
What You'll Own 

National Account Management 

• Build and manage long-term relationships with assigned national accounts 

• Serve as the main point of contact, understanding each customer's business needs 

• Lead account plans and conduct regular account reviews 

• Maintain executive-level partnerships across customer organizations 

Customer Relationship & Satisfaction Management 

• Build trust across customer organizations and anticipate their needs 

• Resolve issues in coordination with internal teams 

• Monitor satisfaction and ensure timely, professional communication 

Internal Coordination & Customer Advocacy 

• Act as the communication link between customers and internal teams 

• Coordinate execution across departments and support project handoff 

• Help ensure customer commitments are delivered on time 

Account Growth & Renewals 

• Identify, develop, and support service, maintenance, upgrade, repair, and modernization opportunities 

• Present tailored solutions to meet customer needs 

• Support contract renewals and represent Atreo at customer and industry events 

• Collaborate on strategic initiatives and monitor market/customer changes 

• Support forecasting and revenue planning 

Reporting, CRM & Performance Management 

• Maintain accurate CRM records, forecasts, account plans, and pipeline reporting 

• Track client performance history, renewals, opportunities, account performance, and strategic activity 

What We're Looking For 

Required: 

• Experience in strategic account management, national accounts, business development, customer advocacy, and customer service 

• Proven track record of serving as a client advocate, proactively identifying and addressing customer needs 

• Strong ability to learn and understand client-specific systems, processes, and operational workflows 

• Excellent listening and communication skills with the ability to build trust at multiple levels of a client organization 

• Familiarity with CRM tools and account management best practices 

• Strong business insight and organization ability 

• Excellent verbal, written, presentation, and interpersonal communication skills 

• Self-motivated, strategic, organized, customer-focused, and results-oriented 

• Ability to manage multiple priorities and work both independently and collaboratively 

Preferred: 

• Bachelor's degree 

• 5+ years of experience in account management, business development, service sales, or strategic customer management, or client relationship/customer success 

• Industry experience in healthcare or industrial services 

• CRM experience 

• Strong negotiation and growth planning skills and forecasting ability 

Compensation & Benefits 

• Base Salary: $60-$80k plus commission 

• Health insurance and retirement plans 

• Opportunities for career growth within a global organization 

• Training and development programs 

Working Environment: Hybrid office and field-based role with significant customer interaction and approximately 30–50% travel, including nationwide and air travel as needed. 

Physical Requirements: Ability to travel independently, visit customer and project sites, and sit, stand, walk, and use standard office equipment for extended periods. 

Accepting applications until position is filled 

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