Quality Assurance Specialist

Job Description: Quality Assurance Coordinator

Job Summary: 

Assist the oversight of Quality Assurance and or reviews and develop and execute exploratory, manual, and automated testing to ensure service quality in the logistics operations. This position will ensure the accuracy and quality of operational procedures with a focus on automation technology.

Essential Duties:

• ·         Develop and maintain documentation such as procedures, work instructions, and visuals.

  ·         Assists in the creation and structure testing and verification procedures for automation in the logistics operations.

  ·         Audit workflows and documentation of automation process results are maintained.

  ·         Review internal customer feedback, research problem areas, and introduce solutions.

  ·         Collaborates with teams and subject matter experts to ensure customer and department quality requirements are met.

  ·         Maintains database(s) of use cases related to automation in Operations.

  ·         Tracks process flow from origin to delivery via Transportation Management System.

  ·         Responsible for completing certifications for security and sustainability as required.  To include maintaining a system of documentation.

  ·         Uses analytic methods and tools to understand, predict, and control logistics operations and processes.

  ·         Performs other related duties as assigned.

Skills/Experience:

• Excellent analytical and problem-solving skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Proficient with Microsoft Office Suite or similar software.

• Experience using McLeod software or other Transportation Management System.

• Strong attention to detail.

• Ability to work in a fast-paced environment.

• Self-motivated individual who collaborates across the company.

Education/Training/Requirements:

• Bachelor's degree in Business, Supply Chain Management, or related field required; or 1 year in a brokerage operation.

• Preferred: Previous experience in the logistics field.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

This is largely a sedentary role; however, some administrative-type duties may be required. This would require the ability to lift files, open filing cabinets, bending or stooping as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities