Inside Sales Account Manager

Overview

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking an Inside Sales Account Manager to drive customer engagement and revenue growth through virtual channels. This role manages client relationships, supports sales initiatives, and collaborates with internal teams to deliver solutions that meet the needs of the scientific community.

The ideal candidate is a life‑science–savvy inside sales professional with proven experience qualifying leads, maintaining strong CRM discipline, and driving virtual customer engagement to deliver high‑quality pipeline growth and trusted customer support.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

#LI-Remote

Responsibilities

• Virtual Sales & Customer Engagement: Manages inbound and outbound sales activities via phone, email, and online platforms; serves as the primary point of contact for client inquiries, ensuring satisfaction and retention.
• Account Development: Develops new accounts and business opportunities, generates referrals, and expands relationships with existing clients to achieve sales targets.
• Solution Delivery & Support: Coordinates with internal teams to deliver products and services, provides recommendations based on customer needs, manages custom solution proposals, and supports post sales engagement.
• Sales Operations: Executes sales strategies, qualifies leads, maintains accurate CRM records, generates sales reports, and identifies opportunities to increase sales volume while ensuring high service standards.
• Product Knowledge: Maintains up-to-date knowledge of ATCC’s products and services to provide timely, accurate information to clients.

Qualifications

• Bachelor’s degree and 2 years’ experience or equivalent experience.
• Prior life science experience or degree in biology or related field highly preferred for success and understanding of ATCC product.
• Prior experience qualifying leads, managing CRM data and developing customer relationships in a life science environment is ideal.   
• Proven success in virtual sales, account management, or customer service.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency with CRM systems and virtual communication tools.
• Ability to work independently and collaboratively to achieve organizational goals.

Benefits

The expected salary range for this position is $70,000 - $80,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including merit increases and the corporate bonus program.

We Invest in You 

• Health & Wellness: 
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as legal services, pet insurance and additional supplemental coverage.  
  • Employee Assistance Program offering around-the-clock counseling
• Financial security: 
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health.  All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  Shape the future of science with us.