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Description
Position Overview
Microsoft Certified O365 Administrator will manage, maintain, and optimize our Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of cloud-based collaboration and productivity services, including Exchange Online, SharePoint Online, Teams, and related Microsoft 365 applications.
The ideal candidate combines deep technical expertise with strong problem-solving abilities and a proactive approach to system administration, security, and user support.
Key Responsibilities
Administration & Maintenance:
- Administer and manage Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD (Entra ID).
- Perform user provisioning, license management, and role-based access control.
- Configure and maintain mail flow, security policies, retention policies, and compliance features.
- Monitor system health, performance, and service availability.
Security & Compliance:
- Implement and manage security best practices including MFA, Conditional Access, and Defender for Office 365.
- Ensure compliance with organizational policies and regulatory requirements (e.g., GDPR, HIPAA if applicable).
- Conduct regular audits, risk assessments, and incident response activities.
Migration & Deployment:
- Plan and execute migrations (on-premises to cloud, tenant-to-tenant, or hybrid environments).
- Deploy and manage Microsoft 365 applications and updates across the organization.
- Support integration with third-party tools and services.
Troubleshooting & Support:
- Diagnose and resolve complex technical issues related to Microsoft 365 services.
- Provide Tier 2/3 support for escalated user issues.
- Maintain documentation, knowledge base articles, and standard operating procedures.
Automation & Optimization:
- Develop and maintain PowerShell scripts for automation and administrative tasks.
- Continuously evaluate and improve system performance, cost efficiency, and user experience.
- Stay current with Microsoft roadmap updates and recommend enhancements.
Required Qualifications
- Microsoft 365 Certified: Administrator Expert (or equivalent)
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3–5+ years of hands-on experience administering Microsoft 365 environments
- Strong experience with Exchange Online, SharePoint Online, Teams, Azure Active Directory (Entra ID), and PowerShell scripting
- Knowledge of identity management, authentication, and security frameworks
Preferred Qualifications
- Experience with hybrid environments (on-prem AD + Azure AD)
- Familiarity with Microsoft Intune / Endpoint Manager
- Experience with backup, disaster recovery, and data governance solutions
- Knowledge of networking fundamentals (DNS, SMTP, etc.)
- Experience with automation and infrastructure-as-code practices
Key Competencies
- Strong analytical and troubleshooting skills
- Excellent communication and documentation abilities
- Attention to detail with a security-first mindset
- Ability to manage multiple priorities in a fast-paced environment
Work Environment
- Primarily office or remote-based with occasional after-hours support for maintenance or incidents
- May require on-call rotation
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