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Job Summary:
Under direct physician supervision, assists providers, professional nursing staff, and allied health personnel in the Urgent Care or Advance Urgent Care department in delivering patient care, improve efficiency and optimize clinical outcomes.
Essential Responsibilities:
- Coordinates flow of patients in the department to optimize throughput; keeps patients apprised of delays.
- Observes patients in the department and notifies the provider and/or RN immediately if patient appears in distress.
- Prepares patients to see the provider; assists prior to, during, and following examination as needed.
- Performs all skills required of the Medical Assistant. Additionally, inserts foley catheters, performs complex splinting and performs venipuncture and point-of-care testing for the purpose of drawing blood or inserting a saline lock.
- Provides and reviews written instructions with patients as appropriate.
- Maintains examination and treatment rooms and other clinical and reception areas. Cleans equipment following established organizational guidelines. Ensures that established standard supply levels are maintained, and orders supplies as directed by the Clinical Operations Manager or lead RN.
- Verifies eligibility and demographic information for both new and existing patients and, when necessary, inputs data in accordance with pre-enrollment and non-status change procedures. Collects, secures, and accounts for payments received from members, in compliance with established procedures.
- Performs other related duties as assigned.
Basic Qualifications:
Experience
- N/A.
Education
- Graduate of an accredited Medical Assistant Program that includes phlebotomy training.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Registered Medical Assistant from American Medical Technologists OR Certified Clinical Medical Assistant from National Healthcareer Association OR NCCT National Certified Medical Assistant OR Medical Assistant Certificate from American Association of Medical Assistants
Kaiser I.V. Venipuncture & IV Insertion Competency within 6 months of hire
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- Basic Life Support from American Heart Association
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Additional Requirements:
- Completion of all Kaiser Permanente Medical Assistant required competencies within the first sixty (60) days of employment, and annually thereafter.
- Requires bending, lifting greater than 20 pounds, pushing wheelchairs/stretchers.
- Must be able to work in a Labor/Management Partnership environment.
- Must maintain certifications current and complete annual CEUs to meet CLIA regulations and/or licensing requirements.
Preferred Qualifications:
- Minimum one (1) year of experience as an Emergency Department technician, Emergency Medical Technician or military medic OR equivalent combination of experience as an Urgent Care Clinical Assistant and completion of training on required skills preferred.
- Proficiency in documenting in an electronic medical record system preferred.
- Must have recent ER experience.
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