JOB SUMMARY/OBJECTIVE:

The objective of the Technical Support Representative (TSR) is to resolve customer service issues, including firearms technical and repair inquiries and consumer-direct retail customer issues. The TSR may also assist the consumer by providing information that will aid the individual in selecting/purchasing a Beretta product or provide guidance in the care and use of the product once it has been purchased.

ESSENTIAL JOB FUNCTIONS

Respond to telephone, mail, email, involving products, services, and accessories.
Make recommendations as to the type of firearms/ammunition to be purchased or used.
Provide upsell / parts advise to customers with add on parts and services.
Assist customers in returning firearms for repair by providing shipping, packing and other instructions.
Assist with the processing of credit orders from the e-Commerce business unit.
Assist with other projects as required.

PYSICAL REQUIREMENTS

Ability to handle and demonstrate the use of a firearm.
Ability to receive, login and transport firearms to the service department.
Work is performed in a professional group office environment with potential requirements of performing duties in a warehouse environment.
Utilization of a PC and corporate IT resources.

ADDITIONAL QUALIFICATIONS

Extensive knowledge and use of firearms strongly preferred.
Excellent customer communication and problem-solving skills.
Ability to coordinate, communicate and resolve issues that involve other company departments and communicate the resolution back to the customer.

EXPERIENCE\EDUCATION

Minimum of 1-year customer service experience
Experience with the function/handling of firearms and ammunition strongly preferred.
Minimum of 1-year experience with the sporting goods industry.
High school diploma or GED required.
Gunsmithing experience preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, stoop, reach and may occasionally lift and/or move up to 50 pounds. Manual dexterity is needed to perform intricate repairs and disassemble/reassemble firearms.

Work is performed in a professional group office environment with potential requirements of performing duties in a warehouse/shop environment

ELIGIBILITY REQUIREMENTS

Hiring is contingent upon eligibility to work in the U.S.

Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

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Technical Services Representative