Program Manager

Position: Program Manager
Location: Remote

This position is contingent upon the successful award of the associated contract. Employment is not guaranteed until the contract is awarded, and the position is officially activated. Job responsibilities and requirements are subject to change.

About J29
J29 is an employee centered healthcare management consulting company that specializes in processing, reviewing, and analyzing medical claims, records, disputes, and audits. Established in 2017, J29 prides itself on its employee centric culture and high employee retention rates that allow us to ensure that we are creating a working environment that prioritizes the employee experience. Our team brings corporate performance that stretches to various areas where we can provide our clinical, healthcare policy, and compliance expertise through our support to health and human service programs at the State, Federal, and Commercial levels.   

Overview
The Program Manager provides overall leadership and accountability for audit, survey, analytics, and governance; serves as primary CMS point of contact and ensures performance, quality, and delivery.

Key Responsibilities

• Lead healthcare quality improvement initiatives, ensuring high‑quality services and timely delivery of all project deliverables.
• Design and execute both quantitative and qualitative research methodologies, including survey development and text mining analysis.
• Apply process improvement frameworks, including the Plan‑Do‑Study‑Act (PDSA) approach, to develop, implement, and refine quality improvement strategies.
• Manage projects at a strategic level, including overseeing timelines, deliverables, and stakeholder relationships across internal and external partners.
• Conduct performance measurement, quality assurance activities, project evaluations, and analysis of results to inform decision‑making.
• Collaborate closely with project management leadership and cross‑functional teams to ensure the successful planning, launch, and completion of initiatives.
• Oversee project management functions, including personnel management, project planning, coordination of daily activities, data analysis, and reporting using established tools and methodologies.
• Identify opportunities for innovation and improvement by applying critical thinking and problem‑solving skills, and implement solutions that drive large‑scale change.
• Communicate clearly and effectively, both verbally and in writing, with a wide range of stakeholders, including executive leadership and external audiences.

• Experience in healthcare quality improvement, demonstrating the ability to provide high-quality services and on-time submission of deliverables; 

• Experience leading both quantitative and qualitative methodologies, including expertise in survey methodology and text mining; 

• Experience with process improvement and the Plan-Do-Study-Act (PDSA) approach in developing, implementing, and revising quality improvement initiatives; 

• Demonstrated ability to manage projects at a strategic level, including effectively navigating internal and external customer relationships; 

• Experience in performance measurement, quality assurance, project evaluations, and result analysis; 

• Demonstrated skill in collaborating closely with project management leadership teams and project managers, liaising with cross-functional teams to ensure the timely and successful launch and completion of both internal and external activities; 

• Proficient in project management, including managing personnel, project planning, coordination of daily activities, data analysis, and constructive reporting utilizing project management techniques and tools; 

• Demonstrated skill in critical thinking, innovation, and problem-solving, with a track record of recommending and implementing effective solutions for large-scale change; and 

• Exceptional oral and written communication skills, capable of engaging effectively with both executives and the general public. 

• 15+ years in CMS or federal healthcare programs
• Program Director on large programs or contracts
• Strong survey and audit experience
• PMP or equivalent certification