HOUSING MANAGER

Job DetailsJob Location: Ganado, AZ 86505Position Type: Full TimePosition Summary:  Under the general supervision of the Director of Facilities, the Housing Manager is responsible for the overall management, maintenance, and sustainability of the Sage Memorial Hospital housing program. The Manager works very closely with the Housing Committee on creating, implementing and coordinating of a successful housing management program.  This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: •    Accept, review, and process Housing Request Forms for unit availability, and transfer of existing tenants.  •    Notify tenants in shared housing of incoming personnel in advance. •    Provide orientation to tenants on changes to housing policy and procedures, as necessary. •    Prepare lease agreements for tenant signature prior to tenant move-in. •    Provide tenants with current policies and procedures manual, company directory, television channel listing, guidance on employee parking areas, internet password, and security protocols.  •    Collaborates with the Navajo Nation and local/regional resources to address animal control issues and concerns.  •    Ensures monthly rental payments are reconciled, deposits are made in a timely manner and quarterly rental payment audits are completed.  •    Works closelywith the Finance Department and Payroll contact person.  •    Maintain an orderly filing system of all records and documents. •    Handle breaches to the housing policy and also tolease agreements, which could result in carrying out evictions. •    Manage multiple projects at one time. •    Manage nuisance concerns, collects information, and follows established protocols. •    Ensure confidentiality of all employee housing unit assignments.  •    Manage abandoned property of tenants, when necessary.  •    Participate in public sale of household items when sponsored by the facility. •    Ensure housing units are well maintained both on the interior and exterior.  •    Provide monthly reports to supervisor on status of homes and vacancy rates. •    Maintain current and accurate information on SMH tenant listing, tenant waiting list, and housing policy and procedure manual,  •    Ensures that all housing related forms, and memo templates are in t the Housing shared drive. •    Perform annual housing inspections and make written recommendations for repairs and renovation using the inspection forms and the electronic work order system. •    Ensure work orders are completed, and tracked.   •    With prior approval of supervisor, orders furniture and other household items for houses designated as furnished •    Manage housing keys in an accurate and orderly manner, and establish protocols for key control, retention and issuance.  •    Alert supervisor of problem areas relating to the housing program. Make recommendations for long-term solutions to minimize or prevent recurrence. •    Assure office equipment is in good repair, and office supplies are available for staff use. •    Copy and fax documents as necessary. •    Works closely with the Lead General Maintenance Worker to ensure  supplies are ordered and inventoried for the housing maintenance team, as needed.  •    Perform other duties as assigned.  Qualifications    Minimum Qualifications:  •    Associate degree in Business Administration, or closely related area such as hotel management Three (3) years of progressive work experience in housing or hotel management.  •    At least one (1) year of supervisory experience. •    Must be able to successfully pass the Employee Health Program requirements and background investigation.          Knowledge, Abilities, Skills, and Certifications:  •    Ability to interpret housing policies and procedures. •    Ability to write professional letters, emails and reports,  •    Ability to maintain professional attitude and interactions while performing the daily functions of the position. •    Ability to work efficiently, show compassion, is considerate,  tactful and pleasant. •    Ability to work in a team setting or individually with little or no supervision.  •    Ability to complete assignments in a timely manner. •    Ability to adapt to changing situations under pressure. •    Ability to use the computer, as well as to operate necessary office equipment. •    Ability to work with diverse social groups. •    Ability to proactively work with vendors, employees, and the public to procure and receive necessary items. •    Ability to work with a sense of urgency.  •    Ability to investigate tenant concerns and accurately document outcome. •    Ability to provide training to EVS Technicians (Housing) on the work order software, and the use of housing inspection forms.  •    Ability to manage a maintenance team. •    Must possess strong teamwork, interpersonal and organizational skills.   Physical Demands:      While performing the duties of this job the employee is required to sit, use hands and arms to reach and grasp objects; talk and hear. The employee is often required to walk, bend, stoop, crawl, and kneel.  Employee may occasionally need to lift and/or move up to 50-pound weighted objects. Will occasionally provide cleaning services in various types of units.            Work Environment:      Work is generally performed in an office with moderate noise level.  Extended hours and irregular shifts may be required, including weekends, after hours, and holidays.