Pet Parent Reception

Description

Dogtopia, the industry leader and fastest-growing dog daycare, boarding and spa services company has an immediate opening for an energetic, organized, customer service-minded individual to join our Front Desk Reception team as a Pet Parent Concierge.  

This is a role for someone with a customer service background who understands hard work, how to use social media and work with Pet Parents to optimize their services.  This person should love dogs and their parents!  This position has potential to grow significantly as we expand locations across the Treasure Valley.

What we offer: Let’s look at what Dogtopia does for you

• It’s always "bring your dog to work day!"

• Competitive Wages, Holidays, Bonuses and Flexible Scheduling.

• Education in dog behavior, dog obedience, and training, as well as, certifications.

• Fun, dynamic team culture with colleagues at more than 180 locations nationally.

• Develop your skills related to customer service and working within a high-performing team.

• This position reports directly to the General Manager whose focus is to ensure you are successful.

What you offer: Let’s look at what you will bring to Dogtopia

• Core Competences

o Fully understands the Dogtopia daycare and boarding model.

o Detail oriented use of Dogtopia computer systems.

o Ability to effectively explain the benefits of Dogtopia services to Pet Parents.

o Ability to conduct Meet & Greets and sell memberships.

• Qualifications

o Must love dogs and their parents.

o Sales and/or Customer service experience.

o Ability to work flexible hours to accommodate Pet Parents pick-up and drop-offs.

o Ability to work cohesively with others in a fun, fast paced environment.

• Personal Characteristics:

o Proactive, results-focused, self-starter, and enjoys working as a team.

o Multi-tasker, intense, restless, driven to achieve results.

o People/relationship focus, emotionally intelligent and enjoys Pet Parents.

• Customer Service & Presentation

o Works with the Dogtopia Support team and vendors to ensure our Pet Parents, Furry Friends and staff have an exceptional experience at Dogtopia of Boise.

o Conduct our 11-stop tour to prospective pet parents at the Meet & Greet.

o Practice the "3 S’s" (Smile, Story and Satisfaction). 

o Maintain tracking system for potential Pet Parents.

o Become the expert on pricing and services.

o Answer all questions/concerns/complaints with urgency and care.

o Communicates any concerns or needs to franchise owner proactively after attempting to resolve issues.

• Live by our Dogtopia-isms, the rules by which we operate

We LOVE life unconditionally like a dog. 

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety. 

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

As part of the Front Desk Reception staff, you are responsible to work with Pet Parents and team members to ensure our customer experience sets the highest standards and satisfaction.

Top 5 Reasons you will LOVE being a Dogtopian

1. Your customers are ALWAYS super happy to see you.

2. You will make money doing something that makes you SMILE every day.

3. Flexible schedules and super supportive colleagues.

4. Advancement opportunities and interesting training.

5. Free day care for you dog.

Requirements

 What we require: Let’s look at what is required for this position

• High School degree or equivalent.

• Love of dogs, their care, and interest in Pet Parents.

• Proven track record of customer service and performing within a fast-paced work environment.

• Ability to spend up to 100% of work time standing.

• Ability to work flexible day and hours, including holidays and weekends.

• Must be able to lift up to 40 pounds.

• Ability to complete all required training within scheduled times.