WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

SUMMARY

The Process Improvement Manager is responsible for leading enterprise-wide process improvement initiatives that enhance operational efficiency, strengthen quality, reduce organizational risk, and support Titanium Healthcare's strategic objectives. This position partners with executive leadership and cross-functional teams to evaluate business processes, identify opportunities for improvement, implement sustainable solutions, and establish performance metrics that improve organizational performance across departments.

Serving as an internal consultant and change leader, this role independently analyzes workflows, recommends operational improvements, develops standardized processes, and drives initiatives that simplify operations, improve scalability, and support a culture of continuous improvement. The Process Improvement Manager applies Lean and Six Sigma methodologies, data-driven decision making, and collaborative problem solving to improve organizational effectiveness while supporting Titanium Healthcare's mission of delivering exceptional care and operational excellence.

WHERE YOU’LL WORK

This position is hybrid and based out of our main office in Garden Grove, California. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.

WHAT YOU’LL DO

Operational Excellence & Process Improvement

Independently evaluate organizational workflows, business processes, and operational practices to identify opportunities that improve efficiency, quality, scalability, and overall organizational performance
Lead cross-functional process improvement initiatives by analyzing current-state operations, identifying root causes, recommending sustainable solutions, and supporting implementation across multiple departments
Apply Lean, Six Sigma, root cause analysis, and other continuous improvement methodologies to reduce waste, improve consistency, and optimize operational effectiveness
Develop standardized workflows, operating procedures, process maps, and supporting documentation that promote consistency, operational efficiency, and regulatory compliance
Evaluate organizational risks associated with existing processes and recommend practical solutions that strengthen internal controls and improve operational reliability
Identify and promote best practices across departments to improve collaboration, standardization, and organizational effectiveness

Strategic Projects & Organizational Initiatives

Lead and manage complex organizational initiatives that support Titanium Healthcare's strategic priorities while ensuring projects remain on schedule and aligned with business objectives
Partner with executive leadership and operational teams to evaluate new initiatives, process changes, and organizational opportunities that improve performance and support future growth
Facilitate meetings, project planning sessions, and cross-functional workgroups to build consensus, remove barriers, and drive successful project outcomes
Coordinate with internal departments and external partners to implement operational improvements, technology enhancements, and process standardization efforts
Monitor project outcomes and recommend adjustments that improve long-term sustainability and organizational success

Data Analytics, Reporting & Performance Measurement

Develop meaningful operational metrics, dashboards, and performance indicators that support informed decision-making and continuous improvement
Analyze operational, financial, and performance data to identify trends, measure outcomes, and prioritize improvement opportunities
Design and maintain reporting tools that provide leaders with actionable insights into organizational performance
Evaluate process improvement initiatives using measurable outcomes and recommend additional enhancements based on performance results

Systems Optimization & Technology Support

Evaluate existing business systems and workflows to identify opportunities for increased efficiency, automation, and improved user experience
Collaborate with vendors, internal stakeholders, and leadership to design, test, implement, and optimize technology solutions that support operational excellence
Lead or support system implementations, upgrades, workflow redesign, and user acceptance testing to ensure successful adoption of new processes and technology
Support the development of reporting capabilities and workflow enhancements that improve operational visibility and decision-making

Collaboration & Organizational Leadership

Serve as a trusted advisor to leaders by providing process improvement expertise, facilitating organizational change, and promoting a culture of continuous improvement
Influence cross-functional teams through collaboration, data-driven recommendations, and effective communication while building strong working relationships throughout the organization
Communicate complex operational concepts, project updates, and improvement recommendations clearly to leaders and stakeholders at all levels of the organization
Pursue ongoing professional development to remain current with emerging technologies, process improvement methodologies, and industry best practices
Perform other duties and special projects as assigned

WHO YOU ARE

Strong knowledge of Lean, Six Sigma, root cause analysis, process mapping, workflow analysis, and continuous improvement methodologies
Strong project management skills with the ability to manage multiple initiatives, prioritize competing demands, and achieve project objectives
Excellent analytical, problem-solving, organizational, and critical thinking skills
Demonstrated ability to influence change, build collaborative relationships, and achieve results without direct supervisory authority
Strategic thinker with the ability to evaluate organizational challenges and develop practical, sustainable solutions
Strong business acumen with the ability to balance operational efficiency, quality, compliance, and organizational priorities
Comfortable challenging existing processes and assumptions while building stakeholder support for change
Naturally curious and continuously seeks opportunities to improve processes, eliminate waste, and simplify workflows
Exercises sound judgment when evaluating complex operational issues and recommending process improvements
Strong facilitation and relationship-building skills with the ability to influence stakeholders across multiple departments
Highly organized with exceptional attention to detail and strong follow-through
Comfortable working independently while managing multiple priorities in a fast-paced environment
Demonstrates accountability, adaptability, and a commitment to continuous learning and professional development

Sensory Requirements

Fluent in English (written and verbal)
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent written, verbal, and interpersonal communication skills with the ability to communicate effectively with employees and leaders at all levels of the organization

Physical Activity

Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to travel as needed to support business operations and organizational initiatives

Environmental Conditions

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and programs
Proficiency in Microsoft Office Suite, including Excel, with experience using business systems, reporting tools, and data analysis software

WHAT YOU’LL NEED

Bachelor's degree in industrial engineering, systems engineering, operations management, business administration, healthcare administration, public health, or another related field required
Minimum of 5+ years of progressively responsible experience in process improvement, operational excellence, business process optimization, or continuous improvement, including experience leading complex cross-functional initiatives
Demonstrated experience leading cross-functional projects and collaborating with multiple departments to implement organizational improvements
Experience analyzing operational data, developing performance metrics, and using data to identify trends and support business decisions

Distraction-free home workspace with a secure internet connection

NICE TO HAVES

Lean Six Sigma Green Belt certification preferred, Black Belt certification a plus
Experience supporting healthcare operations, managed care, population health, or other highly regulated industries preferred
Experience implementing or optimizing business systems, operational technology, or workflow automation solutions preferred
Experience developing executive dashboards, performance metrics, and organizational reporting tools preferred
Experience facilitating organizational change management initiatives preferred
Master's degree in business administration, engineering, healthcare administration, organizational leadership, or another related field preferred

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability

Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.

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