Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts

Window World seeks energetic and customer focused individual to fill role of Operations Coordinator at our Cleveland Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of six Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

Highlights

Family culture & atmosphere
Training & Development always available from our Training Team
Incentives based on attendance and meeting your goals
Group team building quarterly meet-ups
Weekly meet ups with your team to talk about ideas, issues, and solutions
Yearly family picnics/parties to meet all our 7 store’s team members

Benefits/Perks

Competitive, biweekly pay
Retirement Plan (401K) with match from company
Major Medical Insurance
Dental/Vision Insurance
Supplemental Insurance programs
Paid time off + Earned PTO Days
Attendance Bonus Available
Paid Major Holidays

Job Responsibilities:

Handle inbound and outbound calls using proper phone etiquette.
Maintain a well-organized and professional workspace.
Maintain strong knowledge of products, policies, and services of the organization.
Meet and greet walk in customers, showing them around our showroom.
Maintain incoming paperwork from sales team
Schedule appointments with both customers and Window World team.
Manage communication between customers, installation teams, and service teams
Receiving payments from our customers
Resolve customer issues, alongside management teams
Receive paperwork from deliveries
Logically rearrange service and install schedules in the event of emergency situations
Utilizing our Window World CRM program and QuickBooks (basic knowledge is preferred)

Qualifications:

Pleasant personality, with energetic spirit both in-person and on phone
Prior customer service experience is essential
Prior basic computer skills required
Prior data entry skills are required
Independent work skills essential
Strong attention to detail
Ability to learn and adapt quickly
Strong math skills
Must have strong prioritizing skills in order to meet the demands of the varying tasks

Learn more about this Employer on their Career Site

Office Coordinator/Customer Service