3578 - Data Center IT Infrastructure Technician

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

What we are looking for

Key Roles and Responsibilities:
Answers company operator calls and direct them to the appropriate person.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Records required customer and problem information, updating records with appropriate journal entries of activities.
Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
Provides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services
Coordinates with third party vendors to provide the best possible product & support to end users.
Performs software, hardware and firmware upgrades as necessary.
Thoroughly documents steps taken to resolve incidents.
Assists in the management of asset lifecyle activities.
Maintain printer and copier supplies.
Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
Handles cell phone provisioning and tracking following established BYOD and other policies and procedures.
Documents support procedures.
Participates in training and mentoring of Service Desk Technicians.
Performs desktop software license management and inventory control.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Performs other duties as assigned.
Knowledge, Skills and Attributes:
Good problem solving skills
Good troubleshooting skills
Good documentation skills
Proven ability to work independently
Ability to work well in a team environment
Ability to accommodate flexible work schedules
Ability to work in a fast paced environment
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction
Technical knowledge of PC hardware, operating systems, and networking
Academic Qualifications and Certifications:
High School diploma
Required Experience:
Demonstrated experience gained in a similar role, preferably within a similar environment

Compensation Pay Range

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $24.20 - $33.30 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.