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PURPOSE OF THE ROLE:
A Restaurant cook is responsible to prepare quality food that tastes great and is consistent from day to day and follows Wingstop operational standards requirements. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant cook must be able to successfully focus on their job in a calm, yet efficient manner. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-to-date knowledge of all product and procedural changes. Responsible for opening and/or closing the restaurant. Must be able to practice safe cooking procedures. Must quickly scan and comprehend the order tickets. Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for each order, portion them out to the correct sauce bowls, and cook and prepare them in the proper fryers and baskets. Must be able to accurately coordinate the cooking time of Bone-In Wings, Boneless Wings and Boneless Strips and fries with the corresponding timer. Must be able to Sauce, Season and package all orders according to Wingstop standards. Filter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipment. Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products. Keep the interior and exterior of the restaurant clean and staged.
ESSENTIAL SKILLS:
- Guest service mentality; has a genuine desire to serve the customer
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
- Has an outgoing personality
- Strong work ethic
- Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
- High School diploma preferred
- Some hospitality experience preferred
- Maintains regular and predictable attendance
- Must be 18 years or older
- Must have reliable transportation
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