About the Role:

Washler Garbage & Recycling in Garrett, IN is looking for a motivated and experienced Customer Service Working Supervisor to join our team! In this hands-on leadership role, you'll guide a customer service team while staying actively involved in daily operations — making a real impact in the community we serve.

Responsibilities:

Supervise and support customer service staff while actively participating in day-to-day operations
Handle inbound customer inquiries, complaints, and service requests via phone, email, and in-person
Train, coach, and mentor customer service team members to ensure consistent, high-quality service
Monitor team performance and provide feedback to improve efficiency and customer satisfaction
Coordinate with dispatch and operations teams to resolve service issues and scheduling concerns
Maintain accurate customer account records and process billing or service changes as needed
Identify process improvements to enhance overall customer experience

Requirements:

2+ years of customer service experience, preferably in waste management, utilities, or a related field
2+ years prior supervisory lead experience required
Strong communication and conflict resolution skills
Ability to multitask and thrive in a fast-paced, customer-facing environment
Proficiency with basic computer systems and customer account software
Reliable, punctual, and a natural team leader with a positive attitude
High school diploma or GED required; additional education a plus

About Us:

Washler Garbage & Recycling has been a trusted name in waste collection and recycling services in the Garrett, IN area for years. Our customers rely on us for dependable, friendly service — and our employees enjoy a supportive work environment where hard work is recognized and valued. Join a company that takes pride in keeping our community clean and green!

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