SR Terminal Manager

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

Position Overview

The Terminal Manager is responsible for overseeing the day-to-day operations of a transportation terminal, ensuring safe, efficient, and profitable service execution. This role provides leadership to drivers, dispatchers, and operational staff while maintaining strong customer relationships and ensuring compliance with company policies, safety standards, and regulatory requirements. The Terminal Manager is accountable for operational performance, workforce management, customer satisfaction, and continuous improvement initiatives.

Key Responsibilities

• Lead all daily terminal operations to ensure safe, efficient, and cost-effective transportation services.
• Oversee driver management, dispatch operations, route planning, and fleet utilization.
• Ensure on-time pickup and delivery performance while maintaining high levels of customer service.
• Serve as the primary escalation point for operational, driver, customer, and service-related issues.
• Manage staffing levels, scheduling, attendance, and employee development within the terminal.
• Recruit, coach, train, and mentor drivers and support staff to drive performance and engagement.
• Monitor key performance indicators (KPIs), including service performance, productivity, safety, and profitability.
• Develop and implement action plans to improve operational efficiency and customer satisfaction.
• Ensure compliance with DOT regulations, FMCSA requirements, company safety standards, and customer expectations.
• Conduct safety meetings, investigations, corrective actions, and performance discussions as necessary.
• Maintain accurate operational records, reports, payroll data, and compliance documentation.
• Manage terminal budgets, labor expenses, equipment utilization, and operating costs.
• Partner with customers to address concerns, provide service updates, and identify opportunities for growth.
• Collaborate with corporate leadership and support teams to achieve business objectives and operational goals.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business Administration, or a related field is a plus.
• 5+ years of leadership experience in transportation, logistics, dedicated fleet operations, distribution, or supply chain environments preferred.
• Previous experience managing drivers, dispatch operations, and customer relationships.
• Strong understanding of DOT regulations, fleet operations, and transportation safety requirements.
• Proven leadership abilities with experience coaching, developing, and holding employees accountable.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer service, and interpersonal skills.
• Proficiency in Microsoft Excel, Microsoft Office Suite, and transportation management systems (TMS).
• Ability to manage multiple priorities and adapt in a fast-paced operational environment.
• Financial acumen with experience managing budgets and operational expenses preferred.