We are looking for a Front Desk Receptionist in our Gastonia, NC location.

We are a growing law firm headquartered in Gastonia, NC. We work from a values-based system. We value honesty, compassion, a willingness to learn, enthusiasm, and respect. We work hard and play hard. We train our employees.

JOB FUNCTIONS:

The job requires frequent interaction with staff, potential clients, existing clients, paralegals, lawyers, judges, and court staff. Candidates must be willing to help people in stressful situations.
Greeting clients and prospective clients
Answering busy multi-line phone
Opening and closing front office
Help complete new client intakes; uploading information into our CRM
Set up conference rooms for mediations
Assisting attorneys with processing incoming and outgoing mail
Money handling for payments on consultations
Organize front office
Light cleaning of conference rooms and entry
Replace, stock, and organize magazines and company pens
Replace, stock and organize staff business cards
Replace & stock company books, newsletters, and brochures
Restock coffee bar and snacks for clients and team members

QUALIFICATIONS:

We are looking for someone who has a background in customer service in a professional environment, ideally within the legal industry.
Fluency in reading, writing, and spoken English is required. If you also speak Spanish it's a plus.
Proficiency in using a computer.
Excellent work history.
Desire to be part of a team.
The ideal candidate will have an outgoing personality and a can-do approach to any task!
Ability to proactively call clients and prospects to secure appointments and conduct information meetings.
Ability to conduct web-based presentations and to acquire in-person presentation skills
Ability to meet metric objectives.
Possess an in-depth understanding of the firm and the services we provide.
Be able to prioritize client projects and requests effectively.
Understand the needs of clients in order to identify "critical" services they must have, competitive services they expect to have, and additional services they would like to have.
Possess intermediate proficiency levels in answering phone calls from prospective clients, managing relationships, obtaining and processing information required to provide services, and providing sales support required.
Ability to handle conflict.
Experience w/ CRM system is a plus.
Experience with/ Salesforce is a plus.
Highly proficient in MSOffice (Word, Excel, Outlook, and PowerPoint).
Strong written and verbal skills.
Ability to work from 8 am until 5 pm and other such times as may be necessary.
Must have good credit.
Hold confidentiality at a high regard.
Mature and professional.
Detail-oriented.
Organized.

The position will start at $15.75 per hour. If you are willing to work hard and learn we will train you.

BENEFITS:

After 60 days of service, benefits including health insurance, dental insurance, FSA
After 60 days you will be eligible to take 5 PTO days. (accumulate every 2 weeks)
After 1st year you will be eligible to take 14 PTO days.
10 paid holidays
2 paid volunteer days
401 K matching 4% matching after 1 year
Paid Health, Dental, and Vision Insurance
Paid Life and Disability Insurance

PERKS:

Eligible for fun activities and prizes throughout the year.
Free onsite fitness center
Access to company library filled with business and personal growth books

Learn more about this Employer on their Career Site